Operational Leader at Chick-fil-A Tanger Ottawa

3 days ago
Ottawa, ON, Canada Chick-fil-A Full-time $42,000 - $54,000/year
Drive restaurant success as a Shift Leader at Chick-fil-A Tanger Ottawa. Oversee operations and inspire your team to excel in guest service and performance. As Shift Leader, you will be critical in ensuring seamless restaurant operations and providing the highest standards of guest satisfaction. Collaborating with the Team Leader, your role includes addressing challenges in real-time and supporting team members to foster a positive work culture. The position requires hands-on leadership to cultivate engaging customer experiences through effective management.

Key Responsibilities
• Monitor daily operations and ensure quality service
• Implement food safety and cleanliness protocols
• Support team performance through motivation and guidance
• Address guest queries and concerns swiftly
• Report shift performance metrics to leadership

Requirements:
• 1-3 years’ leadership experience or relevant degree
• Proven customer service skills are essential
• Capacity to work under pressure in a busy environment
• Effective communication and teamwork abilities
• Must obtain or have food handlers’ certificate Enhance customer interactions and operational efficiency as a Shift Leader at Chick-fil-A Tanger Ottawa.

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