Entry Level Technology Support Analyst

3 days ago
Toronto, ON, Canada Talent To Hire Inc. Full-time $60,000 - $75,000/year
Kickstart your career as a Technology Support Analyst and provide vital support for our wealth management systems. Ensure operational excellence through your technical skills and problem-solving abilities. Join our dynamic Wealth Systems team as an Entry Level Technology Support Analyst. You will engage in diagnosing and resolving system issues while collaborating across multiple teams. With opportunities for growth, you'll play a key role in maintaining the performance of wealth management platforms in a high-energy environment.

Key Responsibilities
• Deliver prompt technical support for our platforms
• Diagnose system and application issues using SQL
• Proactively monitor system performance for issues
• Collaborate on system enhancements and bug fixes
• Manage support tickets using ServiceNow or JIRA

Requirements:
• Bachelor's degree in IT or a related field
• 2-3 years of experience in technical support preferred
• Familiar with ServiceNow and JIRA ticketing systems
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication abilities Contribute your technical aptitude and passion for customer service within the Wealth Systems team in downtown Toronto.

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