Area Manager

M&M Food Market is owned and operated by Parkland Corporation. Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

We are currently recruiting for an Area Manager with previous multi-unit management experience in a corporate and/or franchise system. This position covers Alberta, British Columbia and Yukon. Frequent and extended travel is a requirement. Applicants must currently reside in Calgary, Alberta or Edmonton, Alberta.

M&M Food Market. Helping you make real food for real life.

M&M Food Market is a food retailer unlike any other; we don’t just sell products—we offer meal solutions and a unique shopping experience that helps make our customers’ everyday lives a little easier. We’ve been helping customers make delicious meals and entertain with ease for nearly 40 years

If you’re a food enthusiast who values quality and innovation, feel a connection to your community and country, and want to grow your skills and career as part of a dynamic team—then read on.

Here are just a few reasons to consider a career with us…

We believe change is a good thing. Whether it’s exploring new markets or refreshing our strategies, our passion for innovation opens the door to exciting opportunities that strengthen our position in the marketplace.

We put our customers and our employees first.

Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.

We strive to be the best.

We grow and develop—both as individuals and as a company. We encourage new ideas, value continuous learning, and embrace diversity to do our best work together as a team.

We are looking for our next Area Manager. Could it be you?

We are currently recruiting for an Area Manager with previous multi-unit management experience in a corporate and/or franchise system. This position covers Alberta, British Columbia and Yukon. Frequent and extended travel is a requirement. Applicants must currently reside in Calgary, Alberta or Edmonton, Alberta. Reporting to the Director, Corporate Store Operations & Training, the Area Manager is responsible for a region comprised of 15-20 M&M Food Market corporate store locations. The person acts as a liaison between Head Office and stores, working alongside Corporate Store Managers to develop the capabilities to deliver results within their stores. This role is accountable for key financial and performance indicators within his/her region. These KPIs include, but are not limited to Sales Budgets, SSSG, EBITDA, Scorecards, CTER audits and Meal Advisor engagement. The Area Manager audits and inspects the stores to ensure adherence to brand standards and develops action plans in partnership with the Corporate Store Manager to improve operational performance.

Need more details? Keep reading…

Benefits

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
• Save on M&M Food Market products

Responsibilities

Customer Experience

• Establish and build a trusting relationship with Corporate Store Managers and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
• Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
• Observe, assess and score the store based on the pre-set brand standard audit.
• Coach Meal Advisors and Store Managers in the moment to educate and inspire a behaviour change.
• Communicate and share brand standards and available resources that assist the Corporate Store manager remedy the gaps.
• Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Corporate Store Manager.
• Coach and train Corporate Store Managers on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
• Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, and past SCR results. Flag any ongoing actions that have not been addressed.
• Lead all areas of new store openings and assist new stores in reaching their business goals.
• Visit stores as requir