Quality Assurance Assistant

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. As a national industry leader, our business depends on the people who keep our operations moving every day. That’s why we offer opportunities for growth, recognition, and long‑term stability, supported by benefits and programs designed to help you thrive.

“What Powers You” matters. Here’s how we support our warehouse team members:

• Competitive pay with shift premiums, and overtime opportunities during peak periods
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer‑paid health and dental benefits, plus insurance coverage and a Health Spending Account, along with paid sick days
• Stable, long-term employment with a national industry leader, including results‑based rewards with annual merit increases, profit sharing, and a deferred profit‑sharing program to help you plan for the future
• Career growth and training opportunities, with many roles across our four divisions filled through internal promotions, supported by industry‑leading in‑house training and tuition reimbursement for courses outside of work
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The afternoon shift Quality Assurance Assistant is responsible for ensuring a high level of order accuracy throughout the warehouse by ensuring strong quality assurance procedures are followed and maintained. This role is responsible for supporting warehouse quality programs, conducting quality audits and order verifications, maintaining inventory accuracy, and supporting continuous improvement activities across warehouse operations.

The Quality Assurance Assistant contributes directly to operational efficiency and customer satisfaction by helping ensure products are picked, packed, inventoried, and shipped accurately while maintaining compliance with all company and provincial health and safety standards.

Please note that this role supports the afternoon warehouse shift, and hours of work are from 3pm to 11:30pm Monday through Friday.

Duties & Responsibilities

• Assisting in the implementation and maintenance of warehouse quality assurance programs
• Coordinating quality assurance activities with warehouse leadership and responding to quality-related questions and concerns
• Performing quality checks on customer orders to ensure right-first-time order picking and packing accuracy
• Counting and monitoring warehouse inventory to ensure physical stock aligns with system balances
• Conducting inventory reviews and material assessments utilizing SAP and other warehouse systems
• Organizing products according to established warehouse procedures and locating misplaced inventory
• Reporting inventory discrepancies and assisting with investigations related to overages, shortages, damaged, or inconsistent product
• Maintaining error logs used to support employee coaching and continuous operational improvement
• Working collaboratively with warehouse personnel to identify root causes and resolve inventory discrepancies
• Supporting the implementation and sustainability of East Penn Canada's Lean Distribution initiatives
• Providing coaching to warehouse personnel on policies, procedures, and quality standards as required
• Supporting the coordination and tracking of departmental operational metrics on a daily, weekly, and monthly basis
• Following all company policies, procedures, and provincial regulations, including Health & Safety requirements, WHMIS, TDG, Workers' Compensation, and Labour Board regulations
• Identifying, reporting, and escalating workplace hazards, safety concerns, and potential health and safety risks
• Providing back‑up support to warehouse and product maintenance functions as operationally required
• Contributing to a positive team environment through collaboration, knowledge sharing, and a strong customer service focus
• Maintaining a professional appearance and company uniform in accordance with company standards

Experience, Skills & Competencies

• 2+ years of experience in a quality assurance, inventory control, or related role, within a warehousing or manufacturing environment
• Experience conducting audits, cycle counts, inventory counts, or quality inspections
• Experience using SAP or similar ERP/warehouse management systems considered an asset
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to learn and adapt to new computer systems and applications
• Strong attention to detail and commitment to accuracy
• Excellent organizational, multitasking, and prioritization abilities
• Strong analytical and problem‑solving skills with the ability to identify root cause