Help Desk Agent at Survalent
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Key Responsibilities
• Create and manage support cases in Salesforce
• Respond to inbound customer calls and emails
• Process software licensing requests accurately
• Assist with portal access and technical inquiries
• Document customer interactions and case updates
Requirements:
• Bachelor's degree in a related field preferred
• Previous help desk or customer service experience
• Experience with Salesforce or similar CRM systems
• Proficiency in Microsoft Office applications
• Strong English communication skills Bring your customer-focused mindset and problem-solving abilities to contribute positively to Survalent’s support operations.
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