Operations and Club Services Manager

About The Opportunity

Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and services.

This is a hands-on coordination role within a small, collaborative team. The successful candidate will play an important role in ensuring the smooth operation of Club activities, with a primary focus on registration, member services, program administration, and support for coaches, team managers, treasurers, and volunteers.

The position offers an opportunity to take ownership of a broad range of administrative and operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer service mindset and the ability to step in wherever support is needed.

Club Operations & Member Services

• Coordinate day-to-day administrative activities and provide operational support across Club programs and services
• Serve as a primary point of contact for members, parents, coaches, team officials, volunteers, and other stakeholders
• Respond to phone, email, and in-person inquiries, providing timely, professional, and solution-oriented service
• Manage walk-in inquiries, registrations, member accounts, payments, financial assistance requests, and outstanding balances
• Support program administration and coordinate operational requirements across recreational and competitive programs
• Identify opportunities to improve administrative processes, member service, and overall operational efficiency

Registration, Compliance & Team Administration

• Coordinate player and team official registration, ensuring accurate and up-to-date records within Club and Ontario Soccer systems
• Monitor screening, certification, credentialing, and compliance requirements for players and team officials
• Provide administrative guidance and support to volunteer team managers, coaches, and treasurers regarding Club policies, procedures, travel insurance, travel permits, and other team-related requirements
• Assist with preseason team administration, league entry, team activation, and seasonal onboarding requirements

Systems & Communications

• Maintain accurate information across Club registration, membership, and communication platforms
• Support the effective use of Club, District, Provincial, and league administrative systems
• Assist with Club and member communications, including website updates, Club Hub, and other communication channels
• Communicate important registration, policy, league, and operational updates to relevant stakeholders
• Identify opportunities to improve administrative workflows, systems, and information management

Program & Operational Support

• Coordinate administrative and logistical support for Club programs, events, and initiatives
• Work collaboratively with the recreational program manager, equipment manager, and events coordinator to support program and operational needs
• Oversee administrative aspects of uniform and apparel inventory, including stock tracking, distribution, and member pick-up
• Assist with equipment coordination and other seasonal operational requirements
• Participate in staff and operations meetings and provide on-site support for Club events and activities as required
• Maintain organized records and documentation and assist with annual audit preparation

About You

• Post-secondary education in Business Administration, Sport Management, Recreation, Communications, or a related field, or an equivalent combination of education and experience
• A minimum of 2 years of experience in administration and customer service, ideally with approximately 5 years of relevant experience
• Experience in operations, member services, program coordination, or administrative support
• Experience within a sports organization, nonprofit, association, or membership-based environment is an asset
• Strong customer service skills and the ability to interact professionally and positively with a diverse range of individuals
• Excellent organizational skills and attention to detail, with the ability to manage competing priorities in a busy environment
• Strong written and verbal communication skills and the confidence to provide guidance and support to members, coaches, volunteers, and other stakeholders
• Experience working with registration, database, CRM, or membership management systems. Familiarity with PowerUp and Ontario Soccer systems is considered an asset
• Proficiency with Microsoft Office and the ability to learn