Student, Process Automation Analyst

At Sun Life,we’redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Process Automation Analyst - Job Description

Join Sun Life’s Digital Platforms Modernization Mainframe Services and Value Realization Office (VRO) for a hands‑on role designing, building, and testing workflow automations that help modernize our business processes. As a Student Analyst – Process Automation , you will support our teams by improving operational efficiency, enhancing internal user experience, and contributing to automation initiatives using tools such as Microsoft Power Automate, ServiceNow, Power Platform, and other internal automation ecosystems, all while learning about the mainframe environment and what it takes to power a large corporation.

This role is ideal for a student who enjoys problem solving, process improvement, and applying technology to real‑world business challenges.

What You’ll Do

Process & Requirements Analysis

• Meet with stakeholders to understand workflows, pain points, and automation opportunities
• Document requirements, personas, and user stories for workflow automation
• Map current‑state and future‑state processes

Automation Development

• Build and test automated workflows using Microsoft Power Automate, ServiceNow automation, or similar tools
• Create reusable templates and best‑practice automation patterns
• Follow defined development and change management standards

Testing & Quality Assurance

• Develop and execute test cases to validate automation behaviour
• Identify, log, and troubleshoot defects
• Work with developers and SMEs to ensure solutions meet requirements

Documentation & Reporting

• Create workflow documentation, SOPs, and reference guides
• Assist in reporting automation or dashboard development
• Maintain version control of workflow assets

Team Collaboration

• Participate in Agile ceremonies (standups, planning, demos, retros)
• Collaborate with product owners, architects, analysts, and automation developers
• Escalate blockers early and contribute to continuous improvement

What You Bring

• Currently enrolled in Computer Science, Engineering, Information Systems, Business Tech Management, Math, or a related field
• Strong interest in process automation and workflow design with a curiosity to learn about delivery processes
• Comfort working with tools like Microsoft Power Automate, Power Platform, ServiceNow, or similar
• Analytical mindset with strong problem‑solving skills
• Ability to document processes, test workflows, and validate results
• Strong verbal and written communication skills
• Curiosity, initiative, and desire to learn new tools and technologies
• A graduation date of April 2027 or later.

Nice to Have

• Experience with low‑code/no‑code tools
• Familiarity with APIs, connectors, or data integrations and AI frameworks
• Understanding of Agile practices
• Experience with process mapping tools (Miro, Lucid, Visio)
• Basic scripting (Python, JavaScript) considered an asset

What You’ll Gain

• Real experience building and releasing automations used by Sun Life teams
• Knowledge of the mainframe platform
• Exposure to enterprise‑scale modernization and digital transformation work and the role the VRO plays to delivery at scale
• Skill development in automation, process analysis, testing, and documentation
• Opportunity to present deliverables to leaders and stakeholders
• A supportive learning environment and mentorship within the VRO
• Insight into how automation accelerates Sun Life’s technology and business strategy

What’s in it for you?

• At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and live healthier lives.
• As a student, you’ll make a real impact by contributing to meaningful work, gaining valuable experience and actively working towards your team’s goals.
• You’ll join our unique student culture, designed to help you grow both personally and professionally beyond your role. We offer professional development workshops, student awards, socials and many more exciting opportunities.
• We are honored to be recognized as Canada’