Supervisor, Customer Support
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
The Customer Support Supervisor is responsible for leading a team that supports reservation and customer service operations by carrying out activities related to customer service and/or the reservation process. This role assists travel agents and guides customers through personalized support to help them find solutions to involuntary changes affecting their reservations.
WHAT YOU'LL BE DOING
- Provide guidance and assistance to direct reports, travel agents, customers, and other departments, and resolve issues accurately and in a timely manner.
- Ensure that procedures are kept up to date to support the effective resolution of these issues.
- Ensure that schedule changes, air, cruise and land modifications are communicated within 48 hours.
- Assist in conducting all relevant research regarding the severity of an issue.
- Ability to make decisions with a solid understanding of financial impacts.
- Conduct ongoing monitoring and coaching sessions to ensure a high level of customer service and professionalism is consistently delivered and maintained at all times through telephone and email communications.
- Develop, recommend, and implement policies and procedures to ensure optimal efficiency in assigned responsibilities.
- Assist in the preparation and monitoring of reports, such as daily reports related to department’s tasks.
- Supervise, support staff, including performance evaluations, hiring, workforce planning, employee development, coaching, and disciplinary actions.
- Develop and motivate an effective call center team.
- Ensure training needs are met and that the department manual (policies and procedures) is maintained and kept up to date.
- Ensure established guidelines and parameters are followed when making decisions.
- Build and maintain strong relationships with travel agents, suppliers, employees, and all other internal departments.
- Perform any other related duties as assigned.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism and / or management
- Minimum of 3 years’ experience in the industry
- Excellent knowledge of ARD Web and TTS
- Knowledge of Word, Excel, PowerPoint and Outlook
- Excellent communication, interpersonal & organizational abilities.
- Ability to work in a fast-paced, demanding environment and handle multiple projects effectively
- Exceptional leadership skills
- Demonstrate confidence, good judgment, initiative, autonomy, and flexibility
- Bilingual: French and English
- Must be available to work in office (hybrid model)
-
Travel Reservations Support Supervisor
2 days ago
Westmount, Montreal (administrative region), Canada Vacances Air Canada / Air Canada Vacations Full-time $60,000 - $80,000 ContractVacances Air Canada / Air Canada Vacations is seeking a Customer Support Supervisor to lead a team supporting reservation and customer service operations. You will guide travel agents and assist customers with personalized support during involuntary changes to reservations.Responsibilities include coaching, scheduling, reporting, and maintaining policies to...
-
HRIS Systems Support Specialist
2 days ago
Westmount, Montreal (administrative region), Canada Vensure Full-time $110,000 - $120,000 ContractOverview We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...
-
shift supervisor
2 days ago
Westmount, Montreal (administrative region), Canada Starbucks Corp. Full-time $39,000 - $52,000 ContractAs a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and...
-
Paid Panel Immediate Start. Full-Time
2 days ago
Westmount, QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada AFG Inc Full-time €850 TemporaryApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible full-time or part-time remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds,...
-
Senior Accountant
2 days ago
Westmount, Montreal (administrative region), Canada F3nomenal Full-time €80,000 - €100,000 ContractWe are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutionsis the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...
-
Custodian 3pm-11pm
1 day ago
Westmount, Montreal (administrative region), Canada Halifax Regional Centre for Education (HRCE) Full-time $38,000 - $48,000 ContractThe Custodian contributes to the effective operation of the Operations Services Department within the Halifax Regional Centre for Education. The custodian maintains a clean, sanitary and attractive appearance of school buildings and facilities. This is accomplished by performing cleaning and maintenance duties in a professional, efficient, proactive and safe...
-
Assistant Department Manager IGA Atwater
1 day ago
Westmount, Montreal (administrative region), Canada IGA Full-timeDevelop retail leadership skills as an Assistant Department Manager at IGA Atwater, supporting daily operations, customer service, and team development.This Assistant Department Manager role suits motivated, resourceful candidates interested in learning about food and retail operations. You will collaborate with the department manager, production clerks, and...
-
Mortgage Specialist
1 day ago
Westmount, Montreal (administrative region), Canada BMO Full-timeJoin BMO - imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role - helping customers make their dream of home ownership a...
-
Westmount Magasin
1 day ago
Westmount, Montreal (administrative region), Canada Running Room Full-time $50,000 - $70,000 ContractWe are looking for a Store Manager to help us effectively oversee our sales floor. The successful candidate will be responsible for developing customer opportunities and providing training and support to sales associates while working in conjunction with the Store Manager. The Store Manager will oversee retail operations, including inventory and visual...
-
Westmount, Montreal (administrative region), Canada Vensure Full-time $110,000 - $120,000 ContractA leading HR technology provider in Montreal is seeking a System Support Specialist to maintain HR software systems and deliver top-notch customer support. The ideal candidate will have 2-5 years of experience in customer support, with strong knowledge of Payroll Processing. This full-time role offers a salary range of CA$110,000 - CA$120,000 per year, and...