Customer Solutions Lead

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Solutions Lead

Join our team as a Customer Solutions Lead and play a pivotal role in achieving sales goals while delivering a personalized customer experience. In this position, you will execute the Customer Engagement Process, taking ownership of Squad-agreed business objectives. By identifying customer needs, you will develop account plans and sales forecasts, create customized integrated solutions, and present compelling value propositions. You will conduct negotiations, close sales, and provide personalized support throughout the order and delivery process, while actively engaging in demand generation activities to drive future sales. Additionally, you will offer agronomic recommendations and support to enhance customer satisfaction.

Key Outcomes of This Role:

Establish Bayer as the preferred provider for customer operations.

Empower team members to run their local business effectively, benefiting both customers and Bayer.

Maximize local business opportunities and enhance the customer experience by co-creating short, mid, and long-term outcomes with farmers and business partners.

This is a full-time, permanent position, home-based within the supporting area of Winnipeg North.

What you will do:

Build demand for Bayer-branded products on farms by providing agronomic recommendations and dedicated service, striving for a best-in-class customer experience.

Support and train certified Bayer retail partners to offer meaningful recommendations to the farmers they serve while aligning with the business objectives of the retail partners.

Identify and establish relationships with farmers who have not fully experienced Bayer Crop Science products and services.

Develop and implement a product demonstration program that generates insights for customers and provides opportunities for training, evaluation, and recommendations on Bayer’s innovations in seed, crop protection, and FieldView.

Provide best practices for using various Bayer crop protection products, including herbicides, fungicides, and seed treatments.

Leverage digital tools and ongoing agronomic training to build trust with farmers and retail partners confidently.

Foster an inclusive environment that emphasizes professionalism and safety, ensuring compliance with safety requirements within the team.

Collaborate with a focused business team to build and execute a business plan aimed at maximizing opportunities in a defined market, driving to meet and exceed business P&L targets.

Who You Are:

Bachelor’s degree in Agriculture or a related discipline.

P.Ag. (RT.Ag) designation or qualifications to obtain a P.Ag. designation.

Excellent understanding of local crop production and agronomy, along with familiarity with the Bayer portfolio of seed, crop protection, and digital solutions.

Proficient in Microsoft Excel, Word, and PowerPoint.

Flexible mindset with the ability to adapt to changing business needs.

Strong interpersonal, team, and communication skills, presentation, written, verbal, and listening, to maximize results with customers and internal stakeholders.

Proficient in English.

Ability to understand key customer needs to develop tailored solutions.

Experience using digital tools to manage, interpret, and leverage data.

Excellent problem-solving skills through analytical thinking in complex situations with minimal guidance.

Valid driver’s license and ability to operate motor vehicles safely.

Ability to effectively supervise and coach summer students.

What we offer:

Competitive compensation and rewards package

Collaborative, diverse and inclusive culture

Career development and global opportunities

Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

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