Bilingual Test Analyst, AWS
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Location: Toronto, Ontario
Work Model: Hybrid, in office 3 to 4 days per week
Language Requirement: Bilingual French and English
Position Overview
We are looking for a Bilingual Test Analyst with strong hands‑on experience in AWS and Amazon Connect to support the testing and quality assurance of cloud-based contact centre solutions.
This is a hybrid role based in Toronto , and the successful candidate must be available to work onsite 3 to 4 days per week .
The ideal candidate is technically strong, comfortable working with developers and business teams, and able to test solutions end to end in both French and English .
Responsibilities
- Develop and execute test plans, test cases, scripts and scenarios for Amazon Connect and AWS-based solutions.
- Perform functional, integration, regression, system and user acceptance testing.
- Test Amazon Connect contact flows, routing profiles, queues, prompts, transfers, callbacks and agent experiences.
- Validate both French and English customer journeys, including IVR prompts, routing and self‑service functionality.
- Test integrations between Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch and API Gateway.
- Validate APIs and integrations between Amazon Connect and external systems.
- Review logs and troubleshoot issues using CloudWatch and other AWS tools.
- Validate contact records, call attributes, dispositions, reporting data and downstream integrations.
- Perform end-to-end testing from customer interaction through agent handling, reporting and data capture.
- Identify, document and track defects through resolution.
- Reproduce technical issues and provide clear findings to developers and project teams.
- Support UAT and production validation.
- Work closely with developers, solution architects, project managers and business stakeholders.
Required Qualifications
- Strong hands‑on experience with Amazon Connect.
- Strong working knowledge of AWS.
- Experience testing Amazon Connect contact flows, routing, queues, agent configuration and reporting.
- Experience with AWS services such as Lambda, Lex, API Gateway, CloudWatch, DynamoDB and S3.
- Experience with API testing and troubleshooting.
- Strong understanding of QA methodologies and the software development lifecycle.
- Experience creating test plans, test cases and detailed defect documentation.
- Strong troubleshooting and analytical skills.
- Fluent in French and English, written and spoken.
- Must be able to work onsite in Toronto 3 to 4 days per week.
Nice to Have
- Python or SQL experience.
- Experience with Amazon Connect CTR/contact trace record data.
- Experience with Athena or QuickSight.
- Experience testing conversational AI, IVR or voice bot solutions.
- AWS certification.
- Previous contact centre or telecommunications experience.
What We’re Looking For
We need someone who can do more than follow a test script. You should understand Amazon Connect, understand the AWS pieces behind it, be able to figure out where something is break
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