Business Development Associate
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(Location) is currently seeking a Business Development Associate to join our team of customer focusedprofessionals within our high volume and process-driven dealership.
KeyAccountabilities & Objectives:
- Manage incoming internet and phoneinquiries and proactively pursue additional customer leads
- Set appointments for customers tocome in and meet with sales
- Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer andprovide the sales consultant with a proper qualified lead
- Provide superior customer serviceand achieve highest degree of customer satisfaction
- Work closely in partnership withsales consultants and management to provide qualified leads and detailedinformation on customer requirements
- Maintain a high Customer Service Experienceindex score
- Respond to customer complaints andfollowing established concern resolution process
- Assist fellow team members whenrequired
- Communicate escalated customerconcerns to appropriate manager when required
- Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.
Skills Profile:
Energizedby challenges; driven to improve efficiencies, learn and grow
Proactive self-starterwith a desire for accountability
Passionfor delivering a consistently exceptional customer experience
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Exceptionalproblem solving and conflict resolution skills
Impeccablefollow-through and commitment to building and cultivating relationships
Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise
Special Requirements:
MinimumHigh School Diploma
PostSecondary Education Preferred
Strongtechnical skills including MS Word, Excel, PowerPoint, Outlook
Why We’re Awesome:
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support
Sherwood Park Toyotais an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 780-410-2455 or payroll @sptoyota.com to make your needs known in advance.
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