Customer Experience Associate North York

3 days ago

Toronto, ON, Canada Scotiabank Full-time $25,000 - $28,000/year
Become a vital part of Scotiabank as a Customer Experience Associate at Centerpoint Mall in North York, ON. Deliver exceptional service while connecting with customers to help them achieve their financial goals. In this role, you will be the face of Scotiabank, engaging customers throughout their banking journey. Your focus will be on understanding their needs, processing transactions, and recognizing sales opportunities. With a commitment to exceptional service, you’ll also help customers navigate digital banking solutions and enhance their overall experience.

Key Responsibilities
• Build lasting relationships with customers
• Address customer needs proactively
• Process daily banking transactions accurately
• Identify sales opportunities to meet branch targets
• Share knowledge of mobile banking applications

Requirements:
• Proven customer service experience
• Willingness to work flexible hours
• Strong technical skills for promoting digital options
• Ability to explain concepts clearly
• Comfortable in simple sales scenarios Contribute to customer satisfaction and branch success with Scotiabank in North York.