Business Systems Analyst, Business Intelligence, Information Services – Temporary Full-Time

Job Description

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

Compensation Pay Range

$41.93-$50.97

CHEO Overview

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers
- all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that is provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Position Summary

The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to users; gathers and analyzes information regarding clinical workflows and business processes; configures and tests the system based on decisions; develops reports and dashboards; and participates in ongoing professional development. This role will contribute to advancing CHEO's data and analytics objectives by developing actionable Epic reports that support real-time decision-making, enhance data literacy, and align with the organization's unified Data & AI strategy.

Main Responsibilities

• Confer with application users, operational managers and clinical leadership. Determine unique and specific software requirements.
• Analyze how new or enhanced features will impact current work processes and determine how it should be used. Investigate end users' preferences while making system configuration decisions.
• Analyze proposed changes to business processes to determine the changes on users and their information systems. Perform in depth analysis of integrated workflows, data collection needs, and other technical considerations. Evaluate proposed changes for their potential to offer improved patient care, lower operating costs and time found without creating risks for the hospital.
• Develop and document specifications in conjunction with other Business Systems Analysts to ensure that the application will interact smoothly and efficiently in end-to-end processes.
• Prioritize and implement requested changes to the system. Configure software based on decisions and test software to ensure that it meets functional specifications.
• Act as a resource for all system users to guide them in the effective use of the software application. Respond to support calls and act as a troubleshooter, interpreting problems as perceived and explained by a wide range of users. Work with the user to investigate the problem and identify a solution.
• Deliver presentations and demonstrations related to the application to communicate the impact that a new or upgraded feature will have at various levels of the hospital.
• Work with other report writers to design reports to enable system users to maximize the potential of the application as a management and patient care tool.
• Maintain regular communication with vendor representatives and help vendor staff to better understand the hospital’s operational needs.
• Support the training needs of potential users of the application including the efficient and effective use of the system and in new work processes. Adapt instructional techniques to a wide variety of learning needs and degree of familiarity with computer systems.
• Develop, maintain, and present training materials including comprehensive manuals for use by users.
• Ensure accurate and detailed documentation concerning how and why decisions are made throughout the course of a project, systems design and development, and work process redesign.