IT Help Desk Specialist Toronto
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Support Atlas-Apex Roofing Inc. users on-site in Toronto with Windows troubleshooting and responsive first-level technical assistance. Manage tickets, devices, and access across multiple branches.
The full-time Help Desk Specialist provides internal technical support across Atlas-Apex Roofing Inc. branches. You will troubleshoot hardware, software, and connectivity issues while supporting Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint deployments. The work includes user onboarding, offboarding, equipment tracking, and documentation.
Key Responsibilities:
- Respond to tickets, calls, and walk-up technical support requests
- Troubleshoot Windows, hardware, software, and connectivity issues
- Set up computers, mobile devices, phones, and peripherals
- Support onboarding, offboarding, accounts, equipment deployment, and asset tracking
- Document resolutions, escalate issues, and improve IT procedures
Requirements:
- Minimum three years in IT help desk or desktop support
- Strong troubleshooting across hardware, software, and connectivity
- Experience supporting Windows 11, Microsoft 365, and mobile devices
- Working knowledge of Active Directory and Microsoft Entra ID
- Clear communication, ownership, prioritization, and customer service skills
Apply your Windows, Microsoft 365, and troubleshooting expertise to support Atlas-Apex Roofing Inc. users across Toronto and Canada.
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