Post-Purchase Program Analyst

3 days ago

Toronto, ON, Canada Canadian Tire Corporation, Ltd. Full-time $53,000 - $88,000 Contract

Use advanced Excel and financial analytics to support Canadian Tire’s Post-Purchase Program. This analyst role strengthens repair, spare-part, and customer-review processes.

The Post-Purchase Program Analyst supports the Product Quality Organization’s customer-focused mandate. You will analyze opportunities, maintain program reporting, and help design strategic initiatives surrounding post-purchase service and sustainability. The role requires collaboration across Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Teams, and vendors.

Key Responsibilities:

  • Investigate opportunities to expand product SKU coverage
  • Support financial models and feasibility analysis
  • Manage vendor billing requirements and program costs
  • Monitor service provider standards and performance
  • Maintain reporting for reviews, questions, and product coverage

Requirements:

  • Post-secondary degree in business or similar
  • Two or more years of business experience in retail
  • Advanced Microsoft Excel, basic programming, and Microsoft Access
  • Strong business and financial acumen with critical thinking
  • Effective communication, accountability, and attention to detail

Apply analytical, financial, and operational skills to improve Canadian Tire’s post-purchase customer experience and product quality programs.