Deskside Support Technician in Calgary

4 days ago
Calgary, AB, Canada Worley Full-time $55,000 - $70,000 Contract
Join Worley as a Deskside Support Technician in Calgary, Alberta, delivering hands-on technology support to Executives and their Assistants. This full-time role emphasizes rapid issue resolution and customer focus in a dynamic executive environment. As a Deskside Support Technician I, you'll be an essential part of Worley's executive support team. Your responsibilities will include troubleshooting hardware, software, and access issues for end-users, mainly in Calgary and occasionally in Houston, TX. With a strong customer-service approach, you'll ensure technology readiness aligns with high-profile executive needs, requiring solid judgment and confidentiality throughout.

Key Responsibilities
• Provide swift concierge-level technology support for executives
• Manage end-to-end incident and service request ownership
• Collaborate proactively with Executive Assistants for daily activities
• Troubleshoot and resolve issues for desktops, laptops, and peripherals
• Support onboarding and daily technology operations

Requirements:
• Experience in deskside or end-user support
• Strong troubleshooting skills with Dell and Apple endpoints
• Familiarity with IT Service Management tools like ServiceNow
• Excellent customer service and communication skills
• Bachelor's Degree required Your technical expertise and proactive readiness will empower Worley’s executives to succeed.

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