Assistant Rooms Manager

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role – Assistant Rooms Manager

Salary Range: $55,000 ~ $65,000

As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

Some of the responsibilities include:

• Ensures all guest services are provided efficiently, courteously, and according to department standards.
• Works closely with Sales and Marketing to support the right market mix and maximize room revenue.
• Welcomes regular and VIP guests and supports a personalized guest experience.
• Coordinates with department heads to ensure groups, VIPs, and guests are handled accurately and promptly.
• Inspects hotel areas to ensure cleanliness, comfort, and guest amenities are maintained.
• Leads efforts to improve guest satisfaction.
• Monitors competitor hotels and business trends.
• Maintains strong relationships with travel agencies, local businesses, and airlines.
• Plans and supports upselling activities to increase room revenue.
• Builds relationships with current and potential guests.

Administration

• Maintains and updates the Department Operations Manual, policies, procedures, and service standards.
• Ensures the division’s administrative duties, records, and forms are properly maintained.
• Keeps guest history records accurate and up to date.
• Maintains the Guest Experience Management system.
• Prepares the annual Rooms Business Plan in line with the hotel’s goals and associate needs.

Payroll and Productivity Management

• Manages staffing and payroll effectively through proper scheduling, cross-training, and multitasking.
• Ensures productivity meets Hyatt standards and operational requirements.
• Manages payroll, utilities, equipment, and other costs responsibly.
• Supports the use of new technology and equipment to improve productivity.
• Reviews and approves invoices and purchase requests for Rooms equipment and supplies.

People Management

• Recruits, selects, trains, and develops Rooms associates.
• Supervises associates and ensures they follow hotel policies, procedures, and applicable laws.
• Delegates responsibilities appropriately while supporting associate development.
• Promotes company training programs and works with Learning and Development on training initiatives.
• Ensures Managers and Team Leaders actively support associate training and development.
• Provides training to improve associates’ skills and knowledge.
• Ensures associates understand and follow hotel rules and regulations.
• Monitors associate morale and provides regular feedback and coaching.
• Conducts annual performance reviews and provides honest, constructive feedback.
• Communicates the hotel’s values and guiding principles to all associates.

General

• Attends and contributes to meetings as required.
• Ensures all associates provide courteous and professional service.
• Responds to guest and associa