Service Desk Analyst
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Key Responsibilities
• Deliver IT support across various client needs
• Troubleshoot Windows, Microsoft 365, and VPN connectivity issues
• Support Mac and Linux systems as needed
• Follow documentation to optimize problem resolution
• Maintain direct communication with clients during troubleshooting
Requirements:
• 1–2 years of experience in IT support
• Knowledge of endpoint and network support
• Strong proficiency in Microsoft 365, specifically Teams and Outlook
• Experience primarily in Windows environments
• Excellent communication skills and a collaborative mindset Utilize your technical skills to ensure seamless IT operations as a Service Desk Analyst.
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