Head of Operations
16 hours ago
Winnipeg, Manitoba, Canada
Martin Pooley Associates
Full-time
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Respected law group are seeking an experienced Head of Operations to join the group.
They are looking for a Head of Operations with 5+ years of experience in a similar role to lead and transform service delivery across their legal practices.
They need a decisive, hands-on, commercially minded operator who can turn fast growth into consistent, efficient service across practice areas.
What will you be doing?
Owning end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization and service levels
Leading and coaching Practice Leads and Managing Attorneys, with management cadences, operating reviews and scorecards
Owning the drivers of delivery cost, productivity and contribution margin, partnering with Finance on budgets and forecasts
Building and running a roadmap to modernize delivery through automation and AI adoption.
Translating sales forecasts and growth targets into capacity and hiring plans, and giving clear, data-driven visibility
Key Requirements
5-12 years of operations experience, including 3+ years leading a high-volume service delivery team
Experience leading teams of 20-50+ people, including managers who lead their own teams
Track record of redesigning processes and delivering measurable gains in productivity, quality and cost
Hands-on experience managing budgets, capacity and unit economics
Experience driving AI and automation adoption and turning technology investments into measurable business outcomes