Ecommerce Project Manager

3 weeks ago


canada ca eHouse Studio Full time
About eHouse Studio, LLC

eHouse is a premier Shopify Plus digital commerce agency and Klaviyo Master Elite partner that offers comprehensive digital transformation services tailored for mid-market and enterprise organizations. Redefining what's possible in digital commerce.

Our Mission

We create growth opportunities through consultation, innovation, and emerging technologies, with a relentless focus on people, clients, partners, and operational excellence.

The RoleProject Manager (PM)

The Project Manager (PM) is a facilitator who works with various team members across multiple accounts, including projects and retained services.

  • Understands the business goals that drive a project and manages the full delivery lifecycle to meet those goals.
  • Oversees potential obstacles that may occur throughout development, such as budget deficits or timeline impacts or delayed resources and adjusts plans to either solve or work around those challenges.
  • Outlines progress for the entire project to keep the client and internal teams informed and aligned with project goals, budget, and timeline.
Your ResponsibilitiesKey Accountabilities
  1. Proactively manage client communications and expectations to ensure client satisfaction in partnership with internal teams.
  2. Facilitate the process for scope definition with the internal production team, including client requirements and deliverables.
  3. Create and maintain detailed project plans.
  4. Coordinate tasks, assign appropriate resources, and ensure proper task completion.
  5. Manage the workflow of the technical production team, including facilitating standup and sidebar meetings to ensure smooth and on-time delivery of SOW commitments.
  6. Collaborate with internal teams and client stakeholders to creatively solve problems and brainstorm solutions.
  7. Help manage schedules to facilitate required meetings both internally and client-facing.
  8. Identify risks, threats, or opportunities that could impact the success of the project, notifying the team, and escalating issues both internally and externally when appropriate.
  9. Identify deviations between project scope and desired deliverables, initiating change requests as needed.
  10. Establish a deep understanding of the client's business, processes, and procedures and apply that knowledge to support the project's success.
  11. Ensure the use of best practices and apply lessons learned from previous projects; share findings with other team members.
Requirements
  • 5+ years' Project Management experience
  • 3+ years' client-facing experience, ideally with leadership and C-suite teams
  • Proven experience and success managing multiple projects across distributed teams
  • Exceptional communication, organizational, and collaboration skills with an emphasis on Agile process


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