IT Program Manager

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At

Aviva Canada

, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We are looking for a highly motivated Program Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in program & project management practice and possess both business and technical competence. You support the team and work to achieve results within the constraints of budget, schedule and scope. You are a leader, an influencer, a teammate and a collaborator.

What you’ll do

Drive Results

: Lead and drive the entire Project lifecycle with the superordinate goal to achieve the intended Project outcome.

Stakeholder Management

: Experience leading large programs, managing executive expectations, facilitate data based, factual and objective conversations. Champion strong relationships with clients, vendors, and team members to improve collaboration and project success.

Program & Project Planning

: Develop integrated project plans, including scope, timelines, budget, and allocation of resources.

Team Leadership

: Lead project teams, including internal and external partners, ensuring alignment with project goals and objectives.

Risk Management

: Assume complete accountability towards identification, documentation and management of Project Risks and develop mitigation plans to ensure successful project delivery.

Communication

: Maintain clear and open communication channels with project stakeholders, providing regular updates and reports.

Scope Management

: Work closely with the Business and Technology Partners to baseline and monitor project scope and activate change requests as needed.

Financial Management

: Responsible for managing the financials of Project – this includes creating and maintaining cost models, identifying and reporting accruals and ensuring complete, accurate reconciliation of financials as per the established financial process. Own the financial book of work and drive outcomes to stay within budget.

Quality Assurance: Ensure project deliverables meet the established Aviva Framework pertaining to quality standards and guidelines.

Governance

: Ensure project adheres to the established Change Delivery Governance Framework and is operating within the established control environment. Ensure compliance with the Quality contract and all pertinent and associated requirements within the framework.

Critical thinking & Problem Solving

: Proactively identify and resolve project risks before they become issues and lead the efforts to mitigate and resolve the issues. Bring Thought leadership to the table to navigate through extenuating circumstances, challenge Status Quo and own and drive the project to success.

What you’ll bring

Background and experience in Insurance and preferably Transformational Programs

Experience with Guidewire Suite and Cloud Technologies, nice to have

Bachelor’s degree or equivalent work experience. Project management certification (PMP) is a must

Experience as a Program & Project Manager with at least 12 years’ experience managing programs with large budget (10 MM+), and complex solutions spanning over multiple years

Experience managing Programs balancing Agile Ways of Working and Governance requirements

Excellent interpersonal skills and proficiency to work with Executive stakeholders

Experience operating under PMO governance

Experience overseeing multiple projects within a program structure

Critical thinking, problem solving and conflict resolution

Financial proficiency and hands‑on experience managing large scale budgets

Excellent leadership, communication, management and interpersonal skills

Demonstrated proficiency to lead large programs and enable successful outcomes

Demonstrated proficiency to manage multiple collaborators across leadership levels, cross functional teams, Vendor partners, Onshore/Offshore/Near-shore teams as required for the Program.

Ability to support, influence and negotiate project decisions based on data

Knowledge of different project management methodologies

Strong problem-solving skills and ability to navigate complex scenarios

Proficiency in MS Project, Microsoft Suite (Excel, PowerPoint, Word), Teams and SharePoint

Proficiency in JIR