Team Lead, Mortgage Renewals

## Team Lead, Mortgage RenewalsApply: Toronto, Ontario: Full time: Posted Today: R25620Who we are:Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—

we offer
financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.
Join Home Trust as a Team Lead, Mortgage Renewals, and be part of our talented and growing team

About the role
The Team Lead, Mortgage Renewals, assists the Manager, Mortgage Retention to provide daily leadership to a group of mortgage renewal specialists. This includes researching and analyzing renewal processes to solve business problems and improve mortgage retention results. Providing leadership, support and guidance to the team and establishing performance objectives. Makes decisions as efficiently and quickly as possible while exercising sound judgement. The position will strive for quality and profitability, while complying with legal requirements, Company policies and guidelines.

Key Responsibilities
Leadership & Workflow Management (45%)· Lead by example and provide daily feedback and coaching to team members
· Foster a team environment focused on achieving all departmental objectives and goals in support of the business
· Plan, schedule and establish team member workload, identify individual and group training needs
· Monitor productivity and workflow to ensure efficiency and turnaround time for all renewals
· Identify and provide specific additional coaching and performance management to individuals as necessary
· Negotiate rates and fees without compromising service and profitability
· Review processes and implement changes to resolve business problems and improve mortgage retention results
· Ensure all pertinent information is gathered, processed accurately and on time following legal and company guidelines and regulations
· Work effectively with all internal and external business partners to achieve required organization & departmental goals and achieve excellencePortfolio Retention (35%)· Actively support team members in contacting all Mortgage Renewal clients in an effort to secure business
· Negotiate renewal mortgage rates in keeping with Company objectivesRisk and Compliance (20%)· Meet all audit requirements
· Evaluate and analyse documentation supplied by client and broker to ensure compliance with all aspects of Home Trust Company’s underwriting policies and guidelines per delegated authority matrices and applicable compliance obligations including Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
· File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity What we’re looking for:

Education:

• University degree in business, economics or related discipline
• Additional relevant accreditation(s), certification(s) are assets Related

Experience:

• Min 2 years in sales
• Mortgage Services industry experience an asset

Skills:

• Strong organizational, time-management and analytical skills
• Strong interpersonal relationship building and listening skills
• Motivates and engages others through fostering a collaborative team environment
• Excellent written / verbal communication and professional maturityWhat you’ll love about working here:* Award-Winning Culture: We’re proud to be recognized as a *Great Place to Work Canada 2025
* and one of *Montreal’s Top Employers 2025
* by Canada’s Top 100 Employers.
* Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
* Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
* Compensation Package: Competitive base sa