Senior Director

Location | Travel Requirements

On-site Ontario, Canada | Local, regional, and occasional international travel, including the United States and United Kingdom Compensation Range:

CAD $160,000–$185,000 annually About Fedcap

For more than 90 years, Fedcap has been turning possibility into reality. As a global nonprofit serving more than 335,000 people each year across the United States, Canada, the United Kingdom, and Australia, we open doors to economic mobility through innovative, evidence-based solutions in education, workforce development, health, and economic development. Join us and experience The Power of Possible, where your work creates real opportunities for people facing barriers to economic well-being and helps build stronger communities every day. Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government agencies, and community organizations, Fedcap Canada strengthens local service delivery, expands access to employment opportunities, and supports individuals facing barriers to sustainable employment. Our approach focuses on building local capacity, advancing best practices, and delivering measurable outcomes that strengthen communities across Ontario. Position Summary

Reporting to the President of Fedcap Inc./Fedcap Canada, the Vice President provides strategic and operational oversight of Fedcap Canada's employment services operations. As the senior executive responsible for Service System Management across Ontario, this position ensures operational excellence, contractual performance, financial stewardship, regulatory compliance, and continuous improvement across multiple catchment areas. The Vice President leads the development and execution of strategies that strengthen Service Provider capacity, improve participant outcomes, and drive consistent, high-quality service delivery. Working closely with Ministry partners, Service Providers, employers, and community stakeholders, this position advances system-wide performance, strategic partnerships, and achievement of contractual Key Performance Indicators (KPIs). As a member of the senior leadership team, the Vice President also supports organizational growth, business development, and expansion into new regions. This includes building a high-performing leadership team, ensuring operational readiness, managing organizational risk, and advancing Fedcap Canada's position as a leader in workforce development and employment services.

Key Responsibilities

Strategic Leadership & Stakeholder Engagement

Serve as the senior operational executive for Fedcap Canada, exercising decision-making authority in partnership with the President of Fedcap Inc./Fedcap Canada. Develop and maintain executive relationships with the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), the Ministry of Children, Community and Social Services (MCCSS), and other government partners to support contract performance and strategic priorities. Represent Fedcap Canada in discussions regarding employment services policy, system design, service delivery, and sector innovation. Cultivate partnerships with organizations serving Indigenous, Francophone, Black and racialized communities, persons with disabilities, newcomers, and other designated inclusion groups to strengthen equitable access and achieve contractual inclusion KPIs. Engage with adjacent ministries, including the Ministry of the Solicitor General, to support coordinated service delivery and strategic initiatives. Partner with senior leadership across The Fedcap Group and Fedcap Inc. to advance strategic planning, organizational growth, policy development, and workforce development initiatives nationally and internationally. Identify emerging risks, opportunities, and strategic issues requiring executive attention or intervention. Service System Management & Operational Excellence

Provide executive oversight of employment services operations across all assigned catchment areas, ensuring consistency, quality, and alignment with contractual obligations and organizational standards. Lead the implementation and transition of new catchment areas, overseeing start-up activities, operational readiness, organizational capacity, and alignment with Fedcap's operating model. Strengthen Service Provider capacity through performance management, coaching, knowledge sharing, and implementation of consistent best practices. Advance localism and market stewardship to ensure services are responsive to regional labour markets, community needs, and underserved populations. Monitor Service Provider performance, identify systemic barriers, and implement strategic interventions to improve outcomes and operational effectiveness. Serve as a trusted executive advisor to Service Providers, promoting collaboration, innovation, accountabili