Remote Bilingual Nurse Case Manager

Empowering lives, healing hearts, embracing future 

We are looking for an engaged individual to take on the role of a Bilingual Nurse Case Manager. This role is responsible for undertaking the management of specific cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. The Bilingual Nurse Case Manager is responsible for overall management of their patient cases and acts as a one point of contact to their assigned health care providers.

What we offer (and why you’ll love it here):

• 
  
• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
  
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
  
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package. 
  
• What & Where: Full Time, Permanent & Remote
  

Your Mission:

• 
  
• Facilitate the entire patient journey, ensuring seamless communication between all parties involved.
  
• Serve as the single point of contact for assigned healthcare providers, addressing inquiries related to patient cases.
  
• Coordinate and manage all aspects required to obtain prescription drug coverage for patients.
  
• Complete documents, submissions and all related paperwork to insurance companies and public funding programs in an accurate and timely manner.
  
• Coordinate cases with insurance companies, physician’s offices, and healthcare professionals in order to assist a patient in their journey on treatment.
  
• Coordinate clinic appointments and drug deliveries within timelines.
  
• Provide support and guidance to patients and healthcare providers throughout the reimbursement process, while building relationships that foster trust.
  
• Implement best practices as required to maximize a patient's access to drug coverage.
  
• Coordinate with pharmacy processes required once funding has been obtained.
  
• Apply an in-depth knowledge of public and private funding systems.
  
• Collaborate with internal teams to streamline processes and improve efficiency in reimbursement process.
  
• Continuously strive to enhance the overall patient experience and satisfaction with the reimbursement process.
  

What You Bring to the Table:

Education:

• 
  
• Post-secondary education or equivalent experience.
  

 Experience:

• 
  
• Qualified Registered Nurse, Licensed Practical Nurse, or Registered Practical Nurse (valid
  license)
  
• Minimum of 2 years’ experience in customer/client service and health care
  reimbursement.
  
• Prior experience in oncology is preferred.
  
• Experience in the healthcare, pharmaceutical, or insurance industry is an asset.
  

Skills:

• 
  
• Bilingualism (French and English) is a requirement 
  
• Demonstrated ability to maintain confidentiality when handling sensitive information.
  
• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel).
  
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8PM.
  
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
  

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.  

We're proud to be an equal opportunity employer.â¯As a people-centric organization, we’re committed to fostering aâ¯welcomingâ¯culture free of discrimination, andâ¯toâ¯providing aâ¯healthy andâ¯safeâ¯work environmentâ¯whereâ¯all team membersâ¯canâ¯thrive as individuals.â¯Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. 

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Queb