District Manager, Eastern Canada
3 weeks ago
L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural wellbeing.
L'Occitane Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L'Occitane is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L'Occitane must therefore implement the company’s mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'Occitane shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee’s contribution & impact to the triple bottom-line (people, planet, profit).
JOB SUMMARY:
The District Manager motivates and inspires the Boutique Management teams to create an environment that ensures an exceptional customer experience according to L’Occitane standards. He/she manages the day-to-day operations within a specific market of multiple stores, which includes recruitment, development, performance management and retention of top talent, compliance towards safety standards, inventory levels and shrinkage monitoring, labor hours efficiency, marketing and commercial campaigns implementation within their assigned market.
JOB RESPONSIBILITIES:
- Drive Sales, profitability and best in class customer experience
- Develop and lead the execution of the district business plan to drive Omni channel sales results and key performance indicators
- Conduct effective and regular stores visits (virtual in and in person) with an emphasis on the internal and external customer experience, while interacting with the customer on the sales floor and observing selling behaviors
- Drive customer loyalty and new customer recruitment by creating an inspiring and engaging customer experience
- Lead with an entrepreneurial spirit that inspires out of the box thinking and shop owner mentality to impact business results
- Knows and manages the business through effective use of all sales and financial reports
- Act as a liaison between the Store team and the Support Center by providing insights and feedback to enable sales growth and revenue generating ideas
- Recruit, onboard and train retail Top Talent within out Boutique staff
- Execute and support L’Occitane’s talent strategy including consistent networking, recruitment and succession planning, while mentoring and developing internal talent
- Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store
- Ensure that all teams are trained according to L’Occitane selling standards, product knowledge, Company guidelines and adhere to Company standards of integrity and ethics
- Demonstrate high level of Leadership
- Takes personal accountability for delivering results
- Foster an environment of teamwork and collaboration within District and across all departments
- Lead with honesty, integrity, humility and demonstrates the L’Occitane core values
- Prioritize store performance issues, and immediately address any lapses in compliance with corporate policies or local, state and federal laws or loss of store profitability
- Be an effective listener that inspires trust and respect of direct reports
- Able to effectively lead through and adapt to change
- Oversee Merchandising and Operations
- Achieve Company controllable business objectives including: sales, profitability, shrink, payroll, and schedule review to ensure labor hours don’t outpace sales within their assigned stores
- Achieve proper standards of safety, cleanliness, maintenance, and organization in all stores
- Undertake responsibility for all store openings, re-opening of renovations and closing of all retail locations within the market. Additionally, partner with related departments, to implement plans for opening promotions, recruitment and training
- Responsible for ensuring the execution of all company visual and operational standards in order to provide an exceptional customer experience environment
- All other duties or projects as assigned
KEY PERFORMANCE INDICATORS:
Sales performance, conversion, customer recruitment/retention, employee retention, time to fill, payroll hour distribution and control management, inventory management
REQUIREMENTS:
EDUCATION
Bachelor’s Degree or similar work experience in retail business field
EXPERIENCE
- 7+ years of progressive retail experience
- 5+ years of experience leading Boutiques Management staff
- Multi-unit retail experience and/or equivalent sales volume management experience required
SKILLS
- Strong business acumen
- Bilingualism Required: Excellent communication skills in both French and English (written and verbal) as the District Manager will be overseeing stores including but not limited to Quebec
- Proven ability of delivering results through a high performing team of leaders
- Proven record of people development and succession planning
- Strong interpersonal, organizational and problem solving skills
- Excellent computer skills (Retail POS software and MS Office)
PHYSICAL & TRAVEL REQUIREMENTS
- Must be able to work up to 8+ hours per day and be on his/her feet for extended amounts of time
- Must be able to travel nationally up to 75% of the time
- Valid Driver’s License required
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.
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