Senior Incident Management Manager
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Lead identification, triage, escalation, resolution, and follow-up Coordinate urgent responses across regulated business partners Develop timely client remediation strategies and communications Report trends, root causes, and remediation outcomes Oversee testing, validation, audits, and records management Requirements:
Experience in product management, incident management, and client remediation Strong judgment managing complex issues through resolution Experience driving process improvement and organizational change Ability to analyze information and communicate detailed findings Experience coaching employees and implementing strategic team goals Use leadership, investigation, and data analysis to improve incident outcomes and protect CIBC clients through accountable operational management.
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