Senior Casualty Claims Specialist – Aviva Business Insurance

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team

What You'll Do

• Support ABI Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
• Provide superior customer service to our clients and partners
• Investigate, evaluate and settle Auto BI and Commercial General Liability Casualty claims with claimants or their representatives
• Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
• On litigation files, work in partnership with defense counsel to develop and implement strategies for bringing files to a timely and efficient resolution
• High level of comfort dealing directly with key clients and broker on all claim-related issues and other assistance as required
• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
• Ensure file reserves are set on a timely and accurate basis, in accordance with company protocols
• Maintain control over expenses through pro-active handling techniques
• Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
• Provide instructions to vendors and TPA's to adjust claims and ensure they adhere to company policies and procedures;
• Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
• Look for new and incremental ways to improve things every day for the customer
• Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
• Maintain the accuracy and integrity of the financial information captured in Aviva systems
• Develop an appreciation for the insured's business/ business model in order to provide best in class customer service
• Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
• Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business

What You'll Bring

• 5 + years previous claims experience;
• 2 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines
• CIP Industry designation preferred
• University Degree or College Diploma or equivalent Casualty technical work experience
• Technical competence in Commercial insurance
• Demonstrated experience interacting with clients
• Excellent verbal and written communication skills
• Strong decision-making and problem-solving abilities
• Proven ability to effectively manage a high-volume workload and prioritize competing demands
• Collaborative team player with a strong commitment to supporting colleagues and achieving shared goals
• Atlantic adjuster licensing or ability to obtain the same considered an asset

What You'll Get

• The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process