Lead, Performance, Accountability

FULL‑TIME CITY DISPATCH & PLANNING. Hours: Monday to Friday, 1:00pm - 10:30pm. The purpose of this position is to ensure that our fleet routes are created to meet the needs of our customers’ orders.

CA$100,000.00–CA$150,000.00 yearly

Full-time

We are looking for a reliable FULL‑TIME CITY DISPATCH & PLANNING expert to join the Operations team.

Hours

Monday to Friday, 1:00pm - 10:30pm

DISPATCH DRIVERS

• Assign active loads to minimize empty miles and maximize usage.
• Maintain communication and coordinate drivers through Isaacs & Peoplenet during the afternoon to minimize waiting times.
• Monitor and support the team with established policies and procedures. Update team on any plan infractions.
• Support the team by ensuring compliance with laws, regulations, and standards, with respect to transportation.
• Build and foster relationships with the driving team to promote a positive working environment.
• May support the coordination and dispatch of dedicated/recurring night runs.
• Ensure all night drivers report to work, adjust schedules if necessary.
• Ensure night shift line haul drivers and DDS drivers have equipment available to meet scheduled departure times.
• Dispatch and assign all DDS drivers to trips/equipment, address any driver concerns/working with Driver Manager and Maintenance manager when appropriate.

PLAN RECOVERY OF SERVICE

• Modify routes as needed to meet the demands of the daily P&D, taking into consideration road construction & closures, weather conditions, customer availability.
• Proactively communicate any service delays/interruptions/failures to the appropriate people and implement any recovery of service plans.

PLAN ROUTES END OF DAY

• Load plan for the next business day; deliver orders according to customer requirements, appointment times, maximize drivers & equipment to minimize costs.
• Coordinate with other departments to determine incoming freight for the evening planning.
• Track incoming and outgoing deliveries to ensure everything is accounted for in the daily load plan. Coordinate with brokerage when loads need to be handled outside of GX assets.
• Prepare all trips in Truckmate and provide the dock team the load cards for each trailer.
• Gather required paperwork ensuring records are complete and transferred over to other departments for processing.
• Schedule driver resources to meet the following day's volume of deliveries/pick‑ups. Communicate routes with drivers and provide any instructions required.
• Communicate load plan to the morning dispatch/operations team.
• Support the evening data entry and dock staff as required; address issues / concerns from the dock team.
• Work closely and collaboratively with the Highway Division, Logistics Division and Customer Experience team.
• Support the coordination and dispatch of dedicated runs and/or night dedicated/recurring linehaul runs.
• Plan all temperature-controlled freight in appropriate assets. Coordinate additional resources as required.

NIGHT DDS DRIVER DISPATCH

• Maintain communication and coordinate drivers through Isaac & PeopleNet throughout the shift and after hours to minimize wait times.
• Update Dispatch board with Driver Status, monitor available board and dock board.
• Verify that all trailers are assigned correctly in the system.

MAINTENANCE

• Handle all afternoon and evening maintenance repairs until the end of the shift (City & Hwy fleets)
• Use the PO Module in Truckmate to enter and update repair requests
• Process invoices for payment in the PO Module
• Monitor the gxfleet@gxts.com email inbox for incoming repairs and update the system & operations as required

CUSTOMS SUPPORT

• Monitor Crimson to ensure HWY drivers loads are cleared
• Update Hwy drivers with their entry numbers once their loads are cleared
• Work with customers and customs brokers to resolve customs issues
• Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
• May produce internal/external reporting as business needs demand.

Qualifications

• 3+ Years of Experience in the Transportation Industry.
• Proficient with Google Workspace (Suite) an asset.
• Proficient with Truckmate (TMW) an asset.
• Education: High School Diploma or equivalent.

Additional Information

What do we offer to you?

• Great People to Work With
• Paid Personal Days
• Company Paid Benefits
• Promote from Within
• Fun Company Events