Customer Service Operations Manager
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Manage complex, sensitive, and urgent case escalations Coach direct reports through regular behavior-based reviews Ensure staffing, onboarding, and ongoing training completion Track service performance and report performance trends Lead team execution of strategic changes Requirements:
8+ years in customer service or operations 5 years directly managing staff and employee lifecycle Experience improving team performance as a line manager Data analysis and performance reporting experience Availability for weekends, holidays, and on-call work Bring operational leadership, exceptional coaching, and customer service expertise to Airbnb’s remote-eligible Canada team.
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Customer Service Operations Manager
4 hours ago
Winnipeg, Manitoba, Canada The Talent Company Full-timeLead customer service and centralized operations teams in a five-days-onsite GTA position supporting a 24/7 operation. Apply workforce planning and performance leadership daily. The Talent Company is conducting a confidential search for an experienced Manager, Customer Service & Operations. Lead approximately 10 to 20 employees in a unionized environment....
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Customer Service Operations Manager
5 days ago
Winnipeg, Manitoba, Canada Grainger Full-timeDrive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality. The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops...
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Customer Service Operations Manager
6 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Grainger Full-timeDrive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality.The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops...
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Senior Customer Service Manager — Operations
8 hours ago
Winnipeg, Manitoba, Canada Saint-Gobain Group Full-timeSaint-Gobain Canada is seeking a Senior Manager, Customer Service to lead the National Customer Service team across IPG product lines, including CertainTeed and Bailey Metals. You will shape the order-to-delivery process, standardize service, and partner with sales and operations to enable growth. The role requires strategic leadership, process improvement,...
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Manager, Customer Service
6 hours ago
Winnipeg, Manitoba, Canada The Talent Company Full-timeExciting leadership opportunity for an experienced customer service and operations professional to lead teams, strengthen operational performance, and drive service excellence in a 24/7 environment!The Opportunity The Talent Company is conducting a confidential search on behalf of an established organization seeking an experienced Manager, Customer Service &...
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Manager, Customer Operations
4 days ago
Winnipeg, Manitoba, Canada 407 Etr Full-timeTitle: Manager, Customer Operations Location: 6300 Steeles Ave West, Woodbridge Total Potential Compensation: $90,000 - $125,000 Position SummaryThe Manager, Customer Operations is responsible for leading customer-focused operational strategies that enhance service delivery, improve the overall customer experience, and support employee engagement. This role...
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Customer Service Manager
8 hours ago
Winnipeg, Manitoba, Canada De Havilland Aircraft of Canada Limited Full-timeProfile The Customer Service Manager (CSM) serves as the primary liaison between De Havilland and its global aftermarket customer base. This role is responsible for managing customer relationships, processing parts orders, resolving service issues, and supporting strategic growth opportunities across multiple accounts, including airlines, lessors, MROs, and...
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Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Air Creebec Full-timeYOUR ROLE As the Customer Service and Ground Operations Manager you will be responsible for planning, organizing, directing, and overseeing all activities related to customer service, ground operations, buildings, stations services, baggage and cargo handling, and ramp operations across Quebec operations. You will ensure that operations are conducted...
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Customer Protection Operations Manager
4 hours ago
Winnipeg, Manitoba, Canada Metrolinx Full-timeLead customer protection operations at Metrolinx across the Greater Toronto Area, using crisis management and frontline leadership on rotating shifts. As Manager, Customer Protection, you oversee 24/7/365 services for GO Transit and UP Express. You manage Customer Protection Officers and Station Safety Ambassadors while coordinating revenue protection, bylaw...
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Customer Success Operations Manager
2 days ago
Winnipeg, Manitoba, Canada The Travel Corporation Full-timeLead customer operations with people management and data analysis at TTC, supporting distributed global teams across core service functions. As Operations Manager, Customer Success, you will report to the Director of Customer Success. You will translate strategy into daily priorities across Air Services, Retention, Tier 2 Support, and Application Support....