Assistant General Manager, Clockwork

Assistant General Manager, Clockwork & Library Bar

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Responsible for the ongoing day-to-day front-of-house operations of the venue. The Assistant General Manager works under the direction of the General Manager and provides leadership and oversight of front-of-house operations in their absence. The Assistant General Manager is responsible for ensuring exceptional guest service, operational efficiency, colleague engagement, food safety compliance, financial performance and adherence to company standards and policies.

• To instill and drive a culture of service and hospitality and exceed customer satisfaction
  survey scores as set.
• Engaging the team to deliver the highest level of service possible.
• Ensure that regular effective training is taking place and that team members are being
  coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times
  and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored
  and opportunities to increase these are capitalized on.
• Responsible for the day to day operations of the venues and ensures a high level of guest
  satisfaction.
• To actively participate in deciding on menu items and pricing, ensuring accurate data
  and feedback is taken into consideration when making decisions.
• Overall financial responsibility for the restaurant including scheduling, inventory controland effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and
  that all online feedback and comments are answered and acknowledged and that the
  restaurant is active and represented within the food and restaurant community of the
  city and province.
• Participate in long term strategic planning to ensure success of both venues.
• OS&E inventory control, effectively using the stewarding resources to make sure the
  restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as
  improving employee morale and employee relations.
• Ensure that teams are set up for success and that both venues are well recognized
  thought out the country and within north America.
• Keep up with and implement food and beverage trend within the venues.
• Work with other food & beverage leaders within the hotel to ensure the whole division is
  successful.

Qualifications

• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years’ experience in hospitality management
• Ability to lead by example, believe in a strong team culture and set the scene for high
  performance
• Strong command of food and beverage product knowledge and trends
• Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
• Must have excellent interpersonal and communication skills
• Must be fluen