Senior AI Solutions Architect for Customer Experience

7 days ago

ab canada ca, Alberta Genesys Full-time

Genesys is seeking a Principal AI Solutions Architect to own the architecture and end-to-end delivery of sophisticated IVR, routing, and AI-powered self-service solutions. You will translate complex CX requirements into scalable architectures, shaping outcomes across enterprise customers and partner teams.

This role blends hands-on development with architecture, consulting, and Agile leadership, influencing API usage and platform improvements.