Architecte Five9
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Gravity Conseil recherche un spécialiste voix pour mettre en œuvre l’architecture Five9 dans un environnement hybride à Montréal ou Québec. Vous concevrez des SVI, piloterez le routage et intègrerez Salesforce et Zendesk via REST/SOAP, tout en développant des scripts en JavaScript ou Python et en assurant l’analyse des performances.
Vous aurez une double casquette architecte et développeur, travaillant sur des parcours omnicanaux et des tableaux de bord en temps réel pour améliorer la qualité
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