Vice-président(e) Services Supports Opérations

Vice-président(e) Services Supports Opérations (Canada et États-Unis)
- Vice President, Operational Support Services (Canada & USA)Offer ID: 89303Job: Project Managers / OtherContract type: PermanentSchedule: Full-TimeCountry: CanadaEquans is looking for a Vice President, Operational Support Services (Canada & USA) in MontréalThe Equans group is a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working on 5 continents. Equans is a Bouygues group company.
Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group company.
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings, manage their facilities efficiently and reduce their carbon footprint.
We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.
Our core offerings are focused on the following areas:Integrated Asset and facilities management;Operation and maintenance of buildings and equipment (including district heating and cooling);Energy efficiency solutions and execution of decarbonization roadmaps;Building automation and systems;Solutions for transportation and mobility.
To learn more, visit www.equansservices.com/enSummaryReporting to the executive leader, the Vice President, Operational Support Services (Canada & USA), support functions and oversees key functions supporting the company’s activities across all sites in Canada and the United States.
The position holder ensures governance of specialized teams in estimation, mobilization, operational training, asset management, building condition assessments, operational excellence, client satisfaction, technical writing, remote monitoring, Maintenance Management, methods and operational compliance.
The role requires regular travel to support sites, harmonize practices, assist with contract start‑ups, and maintain a high level of operational performance. Teams are primarily located in Montréal, with some members based outside Québec, including Toronto, Vancouver, the United States, or other regions depending on business needs.
DescriptionSTRATEGIC LEADERSHIP AND GOVERNANCEDefine the vision, priorities, and governance of operational support services in Canada and the United States.
Align support teams with the priorities of the CEO, operations, and corporate functions.
Implement indicators to monitor support quality, satisfaction, compliance, and generated value.
Promote strategies and technologies that improve business results, operational efficiency, and value creation.
Prioritize incoming requests and plan long‑term resource needs.
SCOPE OF TEAMS UNDER RESPONSIBILITYOversee estimation to ensure quality, consistency, and competitiveness of service offerings, projects, and renewals.
Define operational plans for new business opportunities, in collaboration with operations, to provide competitive, realistic proposals aligned with contract requirements.
Supervise mobilization teams to ensure new contract start‑ups, team integration, and standardized practices.
Develop the Equans Academy to establish effective training tools and processes adapted to operational realities.
Oversee asset maintenance plans and building condition assessments to ensure reliability of installations and investment priorities for operations and clients.
Establish and maintain lifecycle and asset condition tracking models to support investment planning, capital project prioritization, and justification to operations and clients.
Improve operational excellence and client satisfaction by measuring, enhancing, and standardizing service quality delivered to clients and sites.
Coordinate technical writing for public‑private partnership mandates to produce required contract documentation.
Standardize methods and operational compliance to ensure consistency of tools, data, and processes.
Manage the 24/7 remote monitoring center for distant sites with a team of specialized technicians and required infrastructure.
OPERATIONAL SUPPORT
- CANADA AND UNITED STATESAct as the executive coordination point for operational support functions serving managed sites in Canada and the United States.
Ensure support teams understand site needs, contractual requirements, client constraints, and performance priorities.
Facilitate resolution of cross‑functional issues between support teams, operations, and corporate functions.
Support sites during mobilizations, transformations, audits, compliance issues, improvement plans, reorganizations, or major scope changes.
METHODS, CMMS, DATA AND OPERATIONAL COMPLIANCEStandardize operational methods, Maintenance Management, and data governance.
Ensure consistent use of tools supporting planning, execution,