Director Intake Investigations Vancouver
8 hours ago
Winnipeg, Manitoba, Canada
Health Quality BC
Full-time
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Lead intake and investigations at BCCNM in Vancouver, applying risk management and regulatory expertise through a flexible hybrid work model.
As Director, Intake & Investigations, you will provide strategic leadership for complaints involving nurses and registered midwives. You will oversee intake, assessment, early resolution, investigations, and regulatory pathways. The work requires trauma-informed, culturally safe, distinctions-based, and risk-based approaches.
Key Responsibilities:
Develop operational plans, priorities, standards, and accountability frameworks Oversee complaint assessment, prioritization, resolution, and investigation quality Direct complex, sensitive, systemic, and precedent-setting matters Lead policies, procedures, service models, and process improvements Embed Indigenous cultural safety and anti-racism throughout processes Requirements:
Master’s degree, law degree, mediation training, or equivalent experience Seven to ten years in regulatory, investigative, or risk programs Direct management experience in unionized and non-unionized environments Conflict management, mediation, communication, and facilitation skills Knowledge of applicable legislation and Indigenous-specific anti-racism Direct BCCNM’s intake and investigations programs with sound judgment, regulatory knowledge, cultural humility, and public protection focus.
Develop operational plans, priorities, standards, and accountability frameworks Oversee complaint assessment, prioritization, resolution, and investigation quality Direct complex, sensitive, systemic, and precedent-setting matters Lead policies, procedures, service models, and process improvements Embed Indigenous cultural safety and anti-racism throughout processes Requirements:
Master’s degree, law degree, mediation training, or equivalent experience Seven to ten years in regulatory, investigative, or risk programs Direct management experience in unionized and non-unionized environments Conflict management, mediation, communication, and facilitation skills Knowledge of applicable legislation and Indigenous-specific anti-racism Direct BCCNM’s intake and investigations programs with sound judgment, regulatory knowledge, cultural humility, and public protection focus.