Store Associate

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: This is an evergreen posting used to build a talent pipeline for future “Store Associate” vacancies. Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions become available.

This position is located at 230 Sage Hill Blvd. NW Unit 600 Calgary, AB. Why Work for our National Recycling Operations? As a Store Associate with National Recycling Operations, you’ll play an important role in giving donated goods a second life while supporting sustainability efforts and generating funds that help deliver vital programs and services in communities across Canada. Working alongside a dedicated team of employees and volunteers, you’ll help create a welcoming shopping and donation experience through outstanding customer service, teamwork, and effective merchandising.

This role provides valuable experience in retail operations, donation processing, inventory management, and customer service within a supportive and purpose-driven environment. Every donation processed, customer assisted, and sale completed contributes to helping individuals and families in need, making this a rewarding opportunity to make a positive impact while growing professionally.

We are hiring for a variety of shifts, part-time, full-time, and casual opportunities. Position Purpose Summary: The Store Associate plays a key role in supporting the success of operations by delivering exceptional customer service, processing donations, and maintaining an inviting, organized, and efficient retail environment. Working collaboratively with team members and volunteers, this position receives, sorts, prices, and prepares donated goods for sale while ensuring quality standards are met and merchandise is available to meet customer needs. Through positive interactions with guests and donors, the Store Associate helps foster strong community connections and creates a welcoming shopping and donation experience. By contributing to retail operations, donation processing, sales performance, and sustainability initiatives, this role helps maximize the value of donated goods and helps to generate vital funding for programs and services that strengthen communities across Canada.

This is a physically demanding role. What We Offer We offer competitive compensation and benefits, including 3 weeks’ vacation, paid sick time, and employer-paid RRSP contributions. Full-time positions also include health and dental coverage.

Key Responsibilities

Receive and process donations by assisting donors, expressing appreciation for contributions, and ensuring donated items are directed to the appropriate processing areas.

Sort, assess, price, tag, and prepare donated merchandise for sale, ensuring production targets and quality standards are consistently met.

Display, replenish, and organize inventory across all departments, including clothing, jewelry, footwear, accessories, housewares, and seasonal products.

Maintain a safe, clean, and compliant work environment by performing housekeeping duties, following health and safety procedures, using protective equipment appropriately, and reporting hazards, injuries, or unsafe conditions.

Support store operations by assisting with inventory flow, stock movement, seasonal product management, and other operational activities as required.

Maintain an attractive and organized sales floor by restocking merchandise, recovering departments, monitoring fitting rooms, and supporting product displays and promotions.

Collaborate effectively with team members and volunteers to support daily store operations, achieve operational goals, and maintain a positive, team-oriented work environment.

Deliver exceptional customer service by welcoming guests and donors, responding to inquiries, answering phones, and providing a positive and engaging shopping and donation experience.

Process customer transactions accurately, including cash, debit, credit, gift cards, and vouchers, while completing float counts and end-of-day cash reconciliation.

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