Job Title: Account Coordinator
Salary: $58,000 OTE
Location: Remote in Ontario
About Zen Educate:
Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we built a platform that helps schools to pay less while educators earn more.
We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators who deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.
If this is your first account management/customer service/sales job, we still want to hear from you This is a wonderful opportunity to get your foot in the door with a tech company and gain skills that will unlock exciting new doors for you in your career. We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets
About the Role:
As a vital and dynamic part of our US School Success team, you'll play a critical role in ensuring exceptional service and undisrupted student learning for our school partners and educators. You'll be the first line of defence for urgent morning-of requests and educator absence backfills, bringing strategic thinking and consistent energy to every challenge. Your efforts will focus on building strong relationships, actively identifying and securing more opportunities for Zen to fill, directly impacting crucial classroom coverage.
This is a fast-paced, high-volume position demanding a blend of urgency, relationship-building, and proactive problem-solving to meet the evolving needs of both schools and educators. As Zen embarks on an exciting phase of rapid expansion, you will also need to think big-picture, using data and territory insights to drive strategic growth and spark meaningful operational change.
What You'll Be Doing
Morning Request & Absence Management
Serve as the primary point of contact for urgent morning-of requests and backfilling absences, actively working to find coverage and managing the process from initial notification to confirmed placement.
Relationship Building & Opportunity Identification
Proactively cultivate strong, collaborative relationships across key internal and external stakeholders to drive growth, community retention, and operational excellence:
School Partners: Build trusted partnerships to uncover new opportunities and secure additional days and absences for Zen to fill.
Our Educators: Connect deeply with our educator community to foster engagement, support retention, and ensure high-quality placements.
Internal Zen Teams: Collaborate seamlessly across multiple departments within Zen to share insights, streamline communication, and optimize service delivery.
Territory Strategy & Demand Management
Lead Weekly/Bi-Weekly Territory Syncs: Hold regular meetings with your supported territories, leveraging data reporting and "boots on the ground" knowledge to lead strategic conversations and implement impactful changes.
Balance Supply & Demand: Anticipate upcoming school demand and ensure we maintain the optimal volume of active educators to keep fill rates high and guarantee our school partners feel fully supported.
Drive Growth Initiatives: Proactively bring forward innovative ideas and big-picture solutions to optimize operations as the company scales.
