Senior Business System Analyst
2 weeks ago
Job Title:Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRMExperience: 10+ YearsIndustry Exposure: InsuranceEmployment Type: Full-timeWork Model: Hybrid (2–3 days in office)Location: Toronto, CanadaJob SummaryWe are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics 365 CRM. This individual will be a self-starter capable of independently driving requirements, contributing to solution design, supporting implementations, and troubleshooting production issues.The role primarily focuses on CRM stabilization and support, including providing advisory guidance on best practices. Insurance domain experience is highly preferred, particularly in understanding business processes, as the BSA will work closely with stakeholders to ensure effective CRM solutions.Key ResponsibilitiesBusiness Analysis & Stakeholder EngagementCollaborate with business stakeholders to gather, analyze, and document business requirements.Facilitate workshops, interviews, and working sessions to ensure alignment on business needs.Perform gap analysis and recommend process improvements where applicable.Microsoft Dynamics 365 CRM Solution DeliveryAct as lead BSA for Dynamics 365 CRM initiatives.Translate business requirements into:Functional specificationsUser storiesProcess flows and solution design artifactsPartner with architects, developers, QA, and integration teams to deliver CRM solutions.Support configuration and customization of Dynamics 365 CRMEnsure adherence to Microsoft Dynamics 365 best practices.Implementation, Stabilization & Production SupportParticipate in end-to-end CRM implementations, enhancements, and stabilization activities.Troubleshoot and resolve production issues; perform root cause analysis and implement permanent fixes.Support integrations with upstream and downstream systems.Lead and support User Acceptance Testing (UAT) and defect triage.Maintain comprehensive documentation: BRD, FSD, workflows, and system guides.Governance & Continuous ImprovementProactively identify risks, gaps, and opportunities for CRM optimization.Stay informed on industry trends, particularly in commercial insurance.Required QualificationsBachelor’s degree in Business, IT, or related field.10+ years of experience as a Business Analyst / Business Systems Analyst.Strong hands-on experience with Microsoft Dynamics 365 CRM.Proven experience in CRM implementation, upgrades, and stabilization.Technical understanding of Dynamics CRM, including:DataverseModel-driven appsBusiness process flowsStrong analytical, troubleshooting, and problem-solving skills.Excellent oral and written communication skills.Ability to work independently and lead requirements end-to-end
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Senior IT Business Systems Analyst
3 weeks ago
Toronto, Canada Canada Life Full timeSenior IT Business Systems Analyst Permanent Full Time The Senior Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contributing to product design efforts. The Senior Business Systems Analyst champions and contributes to the development of analysis...
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Senior IT Business Systems Analyst
3 weeks ago
Toronto, Canada Canada Life Full timeSenior IT Business Systems Analyst Permanent Full Time The Senior Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, product and process specifications and contributing to product design efforts. The Senior Business Systems Analyst champions and contributes to the development of analysis...
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Senior Business System Analyst
3 weeks ago
Toronto, Canada Insight Global Full timeRequired Skills & Experience 7+ years as a Business Systems Analyst 3+ years implementing Treasury platforms (ALM, Liquidity, Stress Testing, Forecasting) 5+ years in Agile delivery 5+ years with SQL (expert level), Spark SQL APIs & Postman Databricks Data pipeline design & source-to-target mapping Familiarity with QRM and Treasury systems Expertise in...
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Senior Business System Analyst
3 weeks ago
Toronto, Canada Ontario Teachers' Pension Plan Full time## **The opportunity**The Senior Business System Analyst plays a pivotal role in enabling and optimizing enterprise technology platforms and business processes within Corporate Technology. This hands-on position is responsible for leading analysis, technical system configuration, and support activities for key business applications—including Coupa,...
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Business System Analyst
3 weeks ago
Toronto, Canada Insight Global Full timeThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$50.00/hr - CA$53.00/hr Hybrid 2-3 days on site Toronto 6 month contract-to-hire (conversion to perm) Job description Insight Global is hiring for a Business Systems Analyst to join the IT...
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Business System Analyst
3 weeks ago
Toronto, Canada Insight Global Full timeThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$50.00/hr - CA$53.00/hr Hybrid 2-3 days on site Toronto 6 month contract-to-hire (conversion to perm) Job description Insight Global is hiring for a Business Systems Analyst to join the IT...
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Business System Analyst
3 weeks ago
Toronto, Canada Insight Global Full timeThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$50.00/hr - CA$53.00/hr Hybrid 2-3 days on site Toronto 6 month contract-to-hire (conversion to perm) Job description Insight Global is hiring for a Business Systems Analyst to join the IT...
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Senior Business System Analyst/Consultant
3 weeks ago
Toronto, Canada Insight Global Full timeSenior Business System Analyst/Consultant Insight Global is supporting a leading Canadian bank in hiring a Business Systems Analyst to join their Digital Technology Team focused on wealth and asset management. This team drives digital transformation through agile delivery of proprietary digital technology solutions that enhance automation, reduce manual...
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Senior Business System Analyst/Consultant
3 weeks ago
Toronto, Canada Insight Global Full timeSenior Business System Analyst/Consultant Insight Global is supporting a leading Canadian bank in hiring a Business Systems Analyst to join their Digital Technology Team focused on wealth and asset management. This team drives digital transformation through agile delivery of proprietary digital technology solutions that enhance automation, reduce manual...
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Senior Business System Analyst/Consultant
3 weeks ago
Toronto, Canada Insight Global Full timeSenior Business System Analyst/Consultant Insight Global is supporting a leading Canadian bank in hiring a Business Systems Analyst to join their Digital Technology Team focused on wealth and asset management. This team drives digital transformation through agile delivery of proprietary digital technology solutions that enhance automation, reduce manual...
