Regional Director of Operations

Salary: $150,000–$175,000 per year, commensurate with experience

Some hotel careers are about managing a property. This opportunity is about helping shape a portfolio.

Executive Hotels & Resorts is seeking an accomplished Regional Director of Operations to join our senior leadership team and provide operational leadership across a collection of distinctive hotels and resorts.

For more than four decades, Executive Hotels & Resorts has built, owned and operated hotels with a distinctly entrepreneurial approach to hospitality. As a privately owned Canadian hotel group, we combine the resources and experience of an established organization with the accessibility, speed and independence of an owner-operated company.

Our hotels are individual properties with their own character, markets and opportunities. We believe exceptional hospitality comes from leaders who understand their guests, know their teams and are empowered to make things better.

THE OPPORTUNITY As Regional Director of Operations, you will work closely with hotel General Managers, corporate leadership and ownership to elevate operating performance across the Executive Hotels & Resorts portfolio.

This is not a corporate role managed from behind a desk. You will spend meaningful time in our hotels, working alongside property leadership teams, understanding each operation and helping our General Managers achieve stronger results. You will be a coach, problem solver, operator and business partner.

Your mandate extends beyond financial performance. You will help us continually improve the guest experience, service culture, property presentation, operational standards, profitability and leadership strength of our hotels.

WHAT YOU WILL LEAD

Partner with General Managers to drive strong operating and financial performance across the portfolio.

Review budgets, forecasts, labour productivity, departmental results and key operating metrics.

Identify opportunities to improve revenue, control costs and increase profitability without compromising the guest experience.

Maintain accountability for agreed objectives and successful execution.

The Guest Experience

Champion a culture in which exceptional hospitality is everyone’s responsibility.

Experience our hotels as our guests do – from arrival and front desk interaction to guestrooms, public spaces, food and beverage and departure.

Monitor guest feedback, service scores and online reputation and work with hotel leadership to turn insights into action.

Notice the details. A hotel’s reputation is built through thousands of individual interactions and operational details every day.

Leadership & Culture Food and beverage is an important part of the identity, guest experience and commercial performance of many Executive hotels.

Support productive interaction between hotel General Managers and Executive Table Group (ETG), Executive’s restaurant operations division, where applicable.

Ensure hotel and restaurant leadership teams are aligned on the complete guest journey, including dining, events, VIP recognition, hotel packages and cross-promotion.

Work collaboratively with ETG leadership and third-party operators on standards, guest feedback, occupancy patterns, group business, events and opportunities to improve guest satisfaction and property economics.

Help resolve operational friction quickly and constructively, with the objective of creating one seamless guest experience.

Operational Excellence

Establish and maintain consistently high operating standards while respecting the individuality of each hotel.

Conduct regular property reviews covering guest service, housekeeping, front office, food and beverage, maintenance, security, presentation and overall effectiveness.

Partner with corporate revenue management, sales and marketing, finance, human resources, development and restaurant operations teams.

Work with General Managers and corporate finance on annual budgets, forecasts and operating plans.

Review hotel P&Ls and departmental performance with particular focus on labour productivity, margins, purchasing, operating expenses and flow‑through.

Partner with revenue management, sales and restaurant leadership to ensure operating strategies support broader commercial objectives.

Challenge assumptions, identify opportunities and help General Managers think like owners.

Property Quality & Capital Planning

Work with General Managers and ownership to identify property improvements, renovations and capital requirements.

Help prioritize projects based on guest impact, operating requirements, competitive positioning and return on investment.

WHO YOU ARE You are first and foremost a hotelier. You understand the rhythm of a ho