Life Insurance Operations Manager

Company DescriptionMillerNet HR & Business Solutions Inc. is fractional HR expertise for leaders who want results—not HR headaches. We help businesses across North America hire smarter, lead better, and fix performance issues before they become expensive. MillerNet HR & Business Solutions is proud to partner with Cove Continuity Advisors Inc.(coveadvisors.com) to recruit an exceptional Operations & Client Service Manager. Cove is a boutique, purpose-driven life insurance advisory firm known for ownership-minded people, high standards, and a client experience that truly creates Space to Breathe.Location preference: We strongly prefer a candidate in the Lower Mainland to support occasional in-person functions. We will consider outstanding candidates anywhere in Canada, but those outside the Lower Mainland must bring significant life insurance and underwriting experience to overcome the remote nature of the role and demonstrate immediate impact.The RoleYou’ll be the operational anchor of the business—supporting advisors, managing underwriting flow, and ensuring files move smoothly from application to policy issue. You’ll bring leadership, order, calm, and momentum to a high-trust, high-accountability team.Must-HavesExperience in the life insurance industryStrong individual life underwriting experienceLife insurance licensed in British Columbia (or immediately able to be)Proven case management, documentation, and follow-throughComfortable working Pacific Time core hoursA true ownership mindset and a client-first attitudeWhat You’ll DoManage new life insurance business from application to policy issueComplete and coordinate new life insurance applications. Coordinate and communicate with underwriters, carriers, advisors, and clientsTrack AIRs and outstanding requirements, following up proactively and consistentlyEnsure applications, disclosures, and documentation are accurate, complete, and compliantMaintain clean, organized digital files and update internal tracking systemsSupport client communication that is clear, calm, and confidence-buildingHelp refine and improve workflows, checklists, and SOPs to keep the business scalableAssist with light financial admin coordination (as required) and help keep operational reporting on trackSupport licensing and compliance management for the team and carrier relationshipsCoordinate with marketing partners to ensure timely execution of agreed initiativesContribute to team rhythm: meeting support, planning assistance, and occasional project ownershipStep into evolving responsibilities as the business grows—because in a nimble company, initiative mattersCompensationCompetitive salary + profit sharing, based on experience.Why CoveOwnership cultureValues-led business (B Corp, 1% for the Planet)Meaningful work that protects families and businessesA nimble team where your impact is visible and valuedHow to ApplySend your résumé to www.careers@millernet.ca with:Your life insurance + underwriting experienceConfirmation of BC licensingYour location (Lower Mainland or elsewhere)MillerNet HR & Business Solutions and Cove Continuity Advisors are equal opportunity employers.How to ApplyIf you’re excited by the idea of joining a small, high-integrity team where ownership, initiative, and kindness matter, we’d love to hear from you.We appreciate the interest of all applicants; however, only candidates selected for an interview will be contacted. You must live in Canada and have the appropriate certifications (life insurance). We look forward to meeting the next person who will help protect what matters most for clients—and help this business continue to grow with integrity, care, and joy.