Customer Service Representative

5 days ago

Port Moody, Canada TPD® Workforce Solutions Full time

Customer Service Representative / DispatcherRemote (Occasional travel to Port Moody Office)Schedule: Wednesday to Saturday 7 pm-5 am PST Our Client, a highly established leading construction company, works to design, build, transport, operate and maintain projects all over North America. We are looking for a full- time (Contract to Hire) Customer Service Representative or Dispatcher to join their team. The Customer Service Representative or Dispatcher is responsible for assigning work as well as answering calls from technicians and client dispatchers. You have a passion for customer service, strong communication skills, and are a natural problem solver which allows you to ensure work gets completed safely, on time, and with a high degree of quality.PERKS AND BENEFITSStarting pay rate of $20 - $23 an hour (depending on experience) with annual performance & salary reviewsHigh possibility to become a permanent employee based on performanceWork-from-home flexibility (some days in-office)Remote training and technical tools providedOngoing employee training and developmentCareer growth opportunitiesFull benefits after the probationary period including medical, dental and life insuranceOpportunity to join a great high-energy teamWHAT YOU WILL BE DOING:Monitor daily workload in assigned geographical areas to ensure customers’ requirements are metHandle inbound calls from technicians and offer assistance as required to manage workload and outbound calls to technicians to ensure job status information is up-to-date and accurateHandle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teamsComplete outbound calls to technicians to ensure job status information is up to date and accurateCreation and management of reports, tracking unique bookings, system errors, etc.WHAT YOU BRING TO THE TABLE:Prior work experience in Customer Service (or Dispatching)Excellent customer service focus, with an ability to work collaboratively with others to influence outcomesAbility to work under the pressure of time constraints and a fast-paced environmentA stable Internet connection and the ability to work from homeStrong computer skills including proficiency in Microsoft Excel, Word and PowerPointNo cover letters are required.Interviews are taking place right away so apply with your resume todayWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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