Platform Engineering Manager

Department: OCIO | Enterprise Automation and Service Delivery

Compensation Range: $11,397.00 - $17,081.58 CAD Monthly

Job End Date: Ongoing

This position is eligible for a hybrid work arrangement, however, may be subject to change due to operational requirements.

Job Summary The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and Solution Delivery (EASD) at UBC IT.

The Incumbent provides senior level expertise and direction in the area of Enterprise Integrations and is a recognized subject matter expert for the EASD responsible for management and execution of tasks that deliver projects, enhancements, maintenance and production support.

Organizational Status The EASD is a unit within the UBC Information Technology department responsible for linking all systems and data at UBC to enable the University, faculty, researchers, staff, students and partners to have access to properly governed data through well-documented UBC APIs and other appropriate toolsets.

The EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise integrations. The EASD works closely with core UBC IT and IT Enabled project teams to ensure that all releases to production of integrations and supporting toolsets are of the required quality.

Services are delivered through the use of Information Technology best practices and customer focused processes to enable stakeholders to achieve UBC objectives.

The Platform Engineering Manager, EASD reports to the Senior Manager, EASD and works closely with the other managers in UBC IT and the Office of the CIO, UBC IT personnel, technology professionals across the UBC community, campus stakeholders, vendors, and external institutions.

Work Performed

Provides work direction and leadership to the EASD DevOps team members, including scheduling, assignment of work, review of performance and resolution of post-production issues as required to ensure overall success

Manages the performance of the DevOps team with regular reviews and feedback that consists of effective mentorship and patient guidance.

Establishes a safe and productive environment, within the team, for peers to continuously learn from each other and support the ongoing development of their skills

Participates in long-range planning for integration projects, and develops and maintains technology delivery roadmaps for the functional area(s).

Manages complex enterprise-level initiatives assigned to the DevOps team to further develop and implement aspects of the Software Development Life Cycle (SDLC) and business processes that involve the greater UBC community.

Leads areas of responsibility including Performance Management, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of SDLC, Continuous Integration / Continuous Delivery (CICD), and documentation principles established within the Office of the CIO (OCIO).

Provides senior level expertise and direction into the approach for integrations migration and deployment, testing and QA, tenant management, system scalability and performance, and all other systems required to support successful integration migration.

Applies modern approaches to the design, development, implementation, and support of integrations at UBC.

Supports the Senior manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated

Works with business partners and/or leadership to understand ongoing issues with the delivered projects, of a major functional area with multiple lines of service.

Develops integrated strategies, operating plans, targets and measures for a major functional area and leads the day to day delivery of its services, programs and activities.

Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.

Honour the Service Level Agreement with the EASD clients by ensuring the Jira and ServiceNow tickets are assigned to appropriate team members, ensure the tickets are resolved in time, remove blockers and train the staff in areas that will help improve the quality of service delivered by EASD.

Manage the technical documentation around projects and operations. Ensure the stakeholders are identified, architecture diagrams, support pages etc. are present for each project/task delivery.

Onboard new team members by training them on the integration patter