Principal Consultant

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Company: Softchoice

Why you'll love Softchoice

At Softchoice, our purpose is to unleash the potential of people and technology. We were built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower everyone, to ensure that every employee has a path to success — andwe’rein it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have

The convergence of cloud, AI, and modern work is redefining what it means to be a productive, secure, and connected organization. Softchoice is reimagining the role we play in our customers’ lives, and we areseekinga senior technical and delivery authority to lead that transformation within our Workplace practice.

As the Solution Lead, you are the senior-most technical and delivery authority for Workplace engagements spanning Microsoft 365, Collaboration & Messaging, Identity & Security, and Endpoint Management. You are the person who walks into a C-level conversation, translates complex business challenges into modern workplace transformation strategies, and then leads a team of architects and consultants to deliver them. You bridge pre-sales and delivery seamlessly — your clients trust you to define what good looks like, and your team trusts you to back them up when things get hard.

This is not a role for someone who knows one Workplace platform well. It requires genuine fluency across the Microsoft, Cisco, and Apple enterprise ecosystems — the ability to guide customers to the rightplatformdecisions based on their workforce needs, governance requirements, and long-term strategy. In addition to technical depth, you bring the business acumen to drive the financial success of a P&L, the maturity to lead senior practitioners, and the presence torepresentSoftchoice at the highest levels of a client organization.

Whatyou'lldo

Technical leadership

Serve as the highest-level technical authority for Workplace engagements — the final escalationpointfor solution design, architecture decisions, and technical risk across Microsoft 365, Cisco Collaboration, and Apple device management platforms

Lead the design and delivery of complex, multi-workstream Workplace transformations: M365 migrations, modern endpoint deployments, identity consolidations, collaboration platform consolidations, and security posture improvements

Guide customers through platform-selection decisions with objectivity — recommending the right Workplace tools and configurations based on workforce needs, compliance requirements, and long-term strategy

Review and approve architecture documents, deployment plans, technical assessments, and statements of work to ensure quality, consistency, and alignment with Softchoice standards

Stay at the leading edge of Workplace innovation — translate emerging trends (AI-powered productivity, Copilot for M365, zero-trust security, autonomous endpoint management) into practical service offerings

Maintain active certifications across Microsoft, Cisco, and Apple; represent Softchoice as a thought leader at industry events, partner briefings, and customer advisory boards

Client engagement and pre-sales

Act as a trusted advisor to C-level and VP-level client stakeholders — conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable workforce and operational value

Partner with account teams through the full sales cycle: lead solution scoping workshops, develop business cases,authorand review statements of work, and respond to RFPs and RFIs

Identify, shape, and support new business opportunities within existing accounts — introduce new Softchoice capabilities and cross-practice offerings to expand client relationships

Quantify the value of proposed transformations; help clients understand how to measure and track success in productivity, security posture, and total cost of ownership

Delivery and program ownership

Lead the delivery of complex, multi-phase engagements from initiation to closure — own scope, quality, timeline, and profitability

Partner with PMO counterparts to manage risks, issues, resource plans, and client communications; function as the “Two in the Box” technical lead

Hold team members, contractors, and partners accountable to Softchoice delivery standards and best practices

Drive up- and cross-sell opportunities organically from within active engagements

Team leadership and development

Mentor, coach, and develop architects, senior consultants, and consultantsontheir technical growth,utilizationperformance, and delivery qualitythroughout engagements

Build a