Customer Lifecycle Account Manager
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Customer lifecycle management and recurring revenue define this Cansel Account Manager role. Proactively engage existing customers through phone, email, and virtual meetings.
As a Customer Lifecycle Account Manager, you will manage an assigned industry portfolio and strengthen customer relationships. You will understand business workflows and technology needs while supporting Cansel solution adoption. The work includes renewals, account growth, customer service, and commercial objectives.
Key Responsibilities:
- Manage existing Cansel customers through proactive regular engagement
- Manage subscription, software, service, and maintenance renewals
- Identify upselling, cross-selling, and account expansion opportunities
- Recommend solutions addressing customer requirements and technology needs
- Maintain accurate customer and opportunity information in CRM
Requirements:
- Experience in sales, account management, or customer success
- Strong relationship-building, communication, and account management skills
- Commercial mindset focused on assigned revenue targets
- Ability to manage multiple customers and renewals effectively
- Experience using CRM systems and Microsoft Office applications
Bring customer relationship, renewal management, and commercial skills to grow Cansel accounts throughout their asset lifecycle.
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