Consultant-NetBackup APS

Job Title: Consultant-NetBackup APS

Job Location: Quebec , Canada (Onsite)

Job Duration: Long-Term

Job Description:

The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• Managing and Troubleshooting day to day backup operations
• Defines policies and standards for the use of NetBackup.
• Manages all NetBackup application infrastructure changes (Change & Configuration management)
• Capacity management, etc. for bottlenecks & issues
• Ensure quality standards in release.
• Take care of incidents, escalate to CLIENT or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or CLIENT Track Lead
• Knowledgeable about the Tape Backups and related troubleshooting methods.
• Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
• Hands-on experience with Tape Libraries and how they are handled.
• Has knowledge on Tape encryption.
• Hands-on experience on NDMP Backups and their configuration.
• Hands-on experience on NetBackup Catalog recovery and its procedures.
• Knowledgeable about Exchange backups.
• Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
• Hands-on experience with troubleshooting on restores.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.

Qualifications we seek in you

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills

• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Job Title: Principal Consultant-IBM MQ APS

Job Location: Quebec , Canada (Onsite)

Job Duration: Long-Term

Job Description

The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

• The main responsibilities include configuration, implementation and support of IBM MQ.
• Understand business requirements and design solutions accordingly.
• Ensure quality standards in release.
• Take care of incidents, escalate to Client or third parties as necessary.
• Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, Client or third parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.
• Knowledgeable about the MQ Architecture.
• Familiarity with Windows, Linux Operating system.
• Hands-on experience with MQ installation, configuration, and Disaster Recovery (DR) procedures.
• Has worked on multiple MQ Fix packs/Patching.
• Has worked on a MQ Migration.
• Thoroughly understands the following MQ topics,
• MQ Installation and Configuration.
• MQ Point to Point Setup.
• MQ Server and Client Architecture.
• MQ Secured Socket Layer (SSL) Certificate implementation.
• Hands on experience on MQ migration and Upgrade.
• Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
• Raising a Case/Problem Management Report (PMR) with IBM.
• Has worked with MQ support on Level 3 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills

• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Ability to work autonomously.
• Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
• Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
• Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Continuously improves support processes, documentation, and training materials to enhance support capabilities.
• Strong involvement in design, architecture implementation and postmortems.
• Strong communication skills (written and verbal).
• Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.