Assistant Store Manager
3 weeks ago
Tenure: Full-Time, Permanent
Location: Bradford, ON
The Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of the retail footwear store. This includes managing staff, ensuring excellent customer service, achieving sales targets, maintaining inventory, and upholding store standards.
Key Responsibilities:
1. Staff Management:
· Assist in recruiting, training, and developing store staff.
· Supervise and motivate employees to perform at their best.
· Schedule staff shifts and manage time-off requests to ensure adequate coverage.
· Conduct performance evaluations and provide feedback.
· Address employee concerns and resolve conflicts.
2. Customer Service:
- Ensure the team delivers outstanding customer service.
- Handle customer complaints and issues professionally.
- Train staff on customer service best practices and product knowledge.
- Maintain a clean, organized, and inviting store environment.
3. Sales and Financial Performance:
- Assist in setting and achieving sales targets.
- Monitor and analyze sales performance and implement action plans for improvement.
- Execute promotional campaigns and suggest marketing strategies to increase sales.
- Ensure accurate cash handling and manage store funds.
4. Inventory Management:
- Oversee inventory levels and ensure stock is maintained at optimal levels.
- Conduct regular stock checks and manage discrepancies.
- Coordinate with the Store Manager and suppliers for stock replenishment.
- Maintain accurate records of inventory and sales.
5. Visual Merchandising:
- Ensure the store is visually appealing and adheres to brand standards.
- Implement visual merchandising plans and promotional displays.
- Monitor and adjust product placement to maximize sales.
6. Operational Excellence:
- Ensure compliance with company policies and procedures.
- Maintain store security and safety standards.
- Oversee store opening and closing procedures.
- Prepare reports on sales, staff performance, and other operational metrics.
Qualifications:
- Education: High school diploma or equivalent; college degree preferred.
- Experience: Minimum of 2 years of retail management experience, preferably in footwear.
- Skills: Strong leadership, communication, and interpersonal skills. Proficient in Microsoft Office and retail management software.
- Attributes: Customer-focused, detail-oriented, and able to work in a fast-paced environment. Flexible schedule, including weekends and holidays.
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