Senior Customer Success Manager at Esri Canada
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This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders. You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities. Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members.
Key Responsibilities: • Own customer success strategies for complex accounts • Advise on GIS and location intelligence solutions • Resolve high-impact customer issues and escalations • Negotiate commitment with executive stakeholders • Mentor and share best practices within the team
Requirements: • 7+ years in GIS or location intelligence roles • Proven experience with customer retention and expansion • Strong ability to influence in multi-stakeholder environments • Bilingual proficiency in English and French is an asset • Post-secondary degree or diploma in GIS or related field
Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success.
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