Chief of Stuff

Bij

ABB

helpen we industrieën efficiënter en schoner te werken en iedere medewerker draagt daaraan bij. U krijgt de ruimte om leiding te nemen, wordt ondersteund in uw ontwikkeling en zult trots zijn op de impact die we samen realiseren. Sluit u bij ons aan en help de wereld draaiende te houden.

Deze functie rapporteert aan: IS Manager

The work model for the role is:

Hybrid, Cary, NC

Your role and responsibilities In this role as

Chief of Stuff , you will own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting — as a single accountable leader. Each day, you will analyze user support data to sharpen our IT systems delivery across five business areas.

This is a role for a builder-operator, not a coordinator. You will own six interconnected functions that define how the IT Business Systems team runs, how the business perceives it, and how effectively it serves its users. This is a high-visibility role with direct impact on continued investment in the team.

You will be mainly accountable for:

Business reviews:

Monthly packages for five business areas across two user groups. A decision forum, not a status dump.

Budget:

Owns and reconciles the team budget monthly. Contractor forecasting is the hard part.

Intake governance : Runs the APT process. Can tell a director their request is not first this month and keep the relationship.

End user training:

Reads ticket data, builds what is needed, and knows when training is not the answer.

Internal team enablement:

Develops our own people across ECC,