Assistant to the Director of Operations
3 weeks ago
ABOUT PHI STUDIOPHI Studio specializes in the production and development of original content, as well as the marketing and distribution of immersive experiences. We focus on large-scale, renowned art-entertainment projects and XR (extended reality) experiences for location-based entertainment (LBE) venues. Each project is designed to have a global reach, with the aim of traveling internationally and captivating diverse audiences around the world. A catalyst for innovation, PHI Studio brings together artists, designers, directors, and producers in daring collaborations with leading talents, constantly pushing the boundaries of art and technology. PHI Studio is in keeping with the mission and values of PHI, which, for nearly 20 years, has offered a rich program of exhibitions and events in the heart of Old Montréal.ABOUT THE POSITIONReporting to the Director of Operations, the Assistant to the Director of Operations is responsible for overseeing and harmonizing daily operations across multiple PHI Studio sites (3 to 6 locations). This key role ensures that each site delivers a high-quality immersive experience, meeting the highest standards of visitor experience, while ensuring all operations adhere to standardized procedures (SOPs), performance indicators (KPIs), and established quality standards.This position requires a dynamic leader with excellent data-driven decision-making skills, proactive problem-solving abilities, and strong people management expertise.MAIN RESPONSIBILITIES Analyze operational data and performance indicators to propose improvements and maintain our high standards;Ensure each site submits detailed daily operational reports;Conduct site visits and virtual check-ins to verify compliance with SOPs, safety standards, visitor service protocols, and maintenance standards;Compile and analyze on-site audit reports, identify trends or recurring issues, and propose corrective actions;Review incident reports and escalation logs, ensuring prompt resolution of operational or technical issues;Act as a liaison between the Director of Operations and on-site Supervisors, ensuring smooth communication and consistent implementation of operational policies;Organize and lead daily and weekly coordination meetings with site Supervisors to discuss priorities, share best practices, and resolve operational challenges;Collaborate with HR and payroll departments to align administrative processes for recruitment, employee onboarding, and ongoing training efforts across all sites;Prepare a weekly regional report consolidating data from all sites (visitor numbers, revenue, technical incidents, staffing levels, employee and visitor satisfaction);Analyze and identify operational bottlenecks and optimize processes;Assist in updating and distributing training materials, emergency procedures, and performance tracking tools;Promote a culture of continuous improvement and employee engagement through team-building initiatives, recognition programs, and an open communication policy;Monitor employee feedback and ensure operational changes are well-communicated and implemented;Work with the Director of Operations to allocate resources (e.g., additional staff, technical support) based on operational needs;Develop and implement contingency plans for high-traffic periods, technical outages, or staffing shortages;Ensure all sites have up-to-date emergency procedures and that staff are trained in safety, evacuation, and incident management protocols;Manage and track service payments to ensure reliable and secure operational support at all times. REQUIRED QUALIFICATIONS College diploma (DEC) in a relevant field.Minimum of 3 years of experience in operations management.Proven experience in operations management with a focus on data analysis, process automation, and performance improvement;Demonstrated experience in human resource management and team leadership, with the ability to mobilize diverse teams;Excellent interpersonal and communication skills, fostering a collaborative work environment;Strong analytical skills and reporting abilities;Proficiency with Google Suite, Microsoft Office, and modern operational and project management tools;Bilingual in spoken and written communication, for collaborations with the rest of Canada and internationally;Comfort with technology and experience in immersive experiences, VR environments, or related fields (an asset);Ability to manage multiple tasks simultaneously and adapt to a dynamic operational environment;Availability to work evenings, weekends, and travel between different sites;First aid certification is an asset. WORKING CONDITIONS AND SCHEDULEFull-time position with a flexible schedule;Weekend availability and travel between assigned sites required;Based in Montreal, with responsibilities across multiple sites in Canada and internationally.Dental InsuranceHealth InsurancePaid Time OffFlexible Start and End TimesSchedule:Monday to FridayWeekends as needed
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