Bilingual Contact Centre Supervisor
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Coordinate daily contact centre operations across locations Conduct mentoring sessions using call listening and shadowing Lead meetings addressing service concerns and performance expectations Analyze metrics and recommend service recovery measures Research inquiries and participate in hiring activities Requirements:
Three-plus years of leadership experience Fluency in French and English communication Microsoft Excel, PowerPoint, and Word proficiency Strong analytical and problem-solving skills Business systems application expertise Apply your bilingual leadership, coaching, and analytical capabilities as Manulife Bank’s hybrid Contact Centre Supervisor in Montreal.
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Winnipeg, Manitoba, Canada Manulife Financial Corporation Full-timeThe Supervisor of the Manulife Bank Contact Centre is dedicated to encouraging a high-performing, engaged, and customer-centric team. This role involves providing direction, coaching, mentoring, and development opportunities to each team member.The Supervisor is responsible for the daily operations of their team, which includes ensuring adherence to...
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Manulife Bank, Contact Centre Supervisor
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Winnipeg, Manitoba, Canada Manulife John Hancock Full-timePosition ResponsibilitiesCoordinate with peers across all locations to optimally lead the daily operations of Manulife Bank's contact centre team. Conduct regular mentor sessions using tools like call listening, call shadowing, and one-on-one meetings to drive business outcomes (KPIs). Hold regular team meetings to address service concerns, educate staff on...
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Winnipeg, Manitoba, Canada Manulife Full-timeManulife Bank Contact Centre is seeking a Supervisor who leads a high‑performing, customer‑centric team. You will coach, mentor, and develop team members while driving service standards and KPIs in a hybrid Montreal environment. You will attract and retain top talent, provide leadership to direct reports, and collaborate with peers to optimize operations...
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Winnipeg, Manitoba, Canada CIBC Full-timeSupport Costco clients remotely as a bilingual Contact Centre Representative at CIBC, using card product knowledge and personalized solutions. Work from home with occasional onsite attendance in Montréal.As a Costco Contact Centre Representative, you will serve as clients' first point of contact. You will manage account and product requests, resolve issues,...
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Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada CIBC Full-timeSupport Costco clients remotely as a bilingual Contact Centre Representative at CIBC, using card product knowledge and personalized solutions. Work from home with occasional onsite attendance in Montréal. As a Costco Contact Centre Representative, you will serve as clients' first point of contact. You will manage account and product requests,...
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Winnipeg, Manitoba, Canada CIBC Full-timeContact Centre Representative (Cards, Costco, Remote) - Bilingual# CIBC Careers — Current Opportunities## Contact Centre Representative (Cards, Costco, Remote) - BilingualApply: Montréal, QC: Full time: Posted Today: End Date: December 11, 2026 (30+ days left to apply): 2622708We're building a relationship-oriented bank for the modern world. We need...
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Winnipeg, Manitoba, Canada Canadian Imperial Bank of Commerce (Canada) Full-timeWhat you'll be doingAs a Costco Contact Centre Representative, you will be the first point of contact for our clients. You'll be working in a fast paced environment where you'll use your knowledge of CIBC card products to support our clients in their day to day banking needs. You will deepen client relationships by quickly resolving issues, identifying...
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Contact Centre Representative
5 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada CIBC Full-timeWhat you'll be doing As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You'll be working in a fast paced environment where you'll use your knowledge of CIBC card products to support our clients in their day to day banking needs. You will deepen client relationships by quickly resolving issues,