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Client Care Representative
1 month ago
POSITION OVERVIEWPitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting. This role is ideal for a customer-focused professional with strong administrative and conflict-resolution skills who is looking to grow within the insurance industry. Comprehensive training and ongoing mentorship will be provided.Key ResponsibilitiesServe as a primary point of contact for client and broker inquiries, delivering timely, accurate, and empathetic serviceSupport policy administration, including documentation review, data validation, endorsements, cancellations, and general processingCoordinate premium finance agreements, client communications, and follow-upsProvide administrative and customer support related to claims, including intake coordination and status updatesCollaborate with internal teams to ensure efficient service delivery and issue resolutionAssist with general administrative tasks and contribute to process improvementsParticipate in ongoing training and professional developmentQualifications3–5 years of experience in customer service and/or administrative roles (call centre experience an asset)General Insurance Level 1 licence or ability to obtainExposure to claims processes and/or premium finance considered an assetStrong attention to detail, documentation, and follow-up skillsExcellent written and verbal communication abilitiesDemonstrated conflict-resolution skills with a customer-first mindsetProficiency in MS Outlook, Excel, and WordExperience working with CRM, client databases, or policy administration systemsComfortable working within established procedures in a regulated environmentNavacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and activelyencourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committedto providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.
